Technical Support Engineer (Software) at Virtualization leader | Michael Page Japan の求人詳細

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更新日 2018-07-14
掲載開始日 2018-07-13

Technical Support Engineer (Software) at Virtualization leader

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Michael Page Japan
企業名 Global Virtualization Leader
職種
Michael Page Japan
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - IT ヘルプデスク
IT関連(インフラ系) - ネットワークエンジニア
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 The Technical Support Engineer is responsible for providing technical assistance for Company products to customers via phone, email, and other channels as appropriate. The Technical Support Engineer focuses on in-depth problem analysis of Company products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to customer issues.


Description

- Provides technical assistance to customer inquiries while adhering to established Service Level Agreements and Key Performance Indicators.
- Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from Technical Leads or Management.
- Responsible for efficient and effective case management while adhering to established Standard Operating Procedures for case documentation, customer follow up, troubleshooting, research, etc.
- Responds to inbound work items via phone, email, and other channels as appropriate.


Profile

- Bachelor of Science in Computer Information Systems or equivalent experience is required.

- Minimum of two years of experience in a technical support environment or equivalent field experience.

- The individual must have a minimum of one-year experience with Virtualization and/or related product technologies in an Enterprise environment.

- Ability to work both independently and with others.


Job Offer

- Permanent employee.

- Regular working schedule: Monday to Friday, 9am to 5:00pm (1 hour lunch break) - overtime upon discretionary scheme.

- Holidays: Saturday, Sunday and National Holidays.

- Benefits: Social Insurance, transportation.


Page Group Japan is acting as an Employment Agency in relation to this vacancy.
企業について
(社風など)
Our client is an American multinational software company that provides server, application and desktop Virtualization, networking, software as a service (SaaS), and cloud computing technologies. They support more than 2,000 of the world's largest, most reliable infrastructure.
応募条件 The Technical Support Engineer is responsible for providing technical assistance for Company products to customers via phone, email, and other channels as appropriate. The Technical Support Engineer focuses on in-depth problem analysis of Company products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to customer issues.
英語能力 日常会話(TOEIC 475-730)
日本語能力 ネイティヴレベル
中国語能力 なし
年収 経験と能力に基づく   
休日 Saturday, Sunday and National Holidays.
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Technical Support Engineer (Software) at Virtualization leader

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