人材紹介Michael Page Japan
営業 - IT・ソフト・通信業界営業
is generally large in scope/complexity and global involvement is required. Accounts may include agreements to support non-standard billing, operational deliverables, and business processes which the CSM is responsible to ensure are carried out according to the agreement.
* Manages new and existing complex customer installations, working cross functionally to deliver services in the agreed upon timeframe and according to customer expectations.
* Leads internal collaboration sessions to ensure quality assurance and control during the planning and implementation phase.
* Professionally interacts with customers, building strong relationships across various levels and disciplines within the portfolio of accounts.
* Responsible for owning and resolving a wide range of standard and non-standard customer requests and account issues. Proposes and develops solutions cross functionally to solve non-standard customer requests.
* Responsible to drive continuous improvements in all aspects of service delivery to a customer.
* Responsible for customer satisfaction for a portfolio of customers measured via customer surveys and other methods.
* Understands customers' footprint and contractual agreement. Proactively works to ensure contractual agreements are adhered to.
* Collaborates with existing customers to gather and understand customers' requirements for add-on services and independently takes action from opportunity to fulfillment.
・ Degree level qualification, preferably in a technical subject.
・ Experience in a high pressure, customer facing role.
・ Experience working in a regional/global team and in a matrix environment.
・ Proven track record in building positive relationships with customers.
・ Experience in a technical industry; preferably IT, telecommunications or data centers.
応募は、以下の応募ボタンからお願いします。詳細につきましては、Shun Kurosuにお問い合わせください+813 6832 8925。
|英語能力||流暢 (TOEIC 865点以上)|