Mouser Japan 合同会社
カスタマーサービス - カスタマーサービス/カスタマーサポート
事務系 - 営業事務/アシスタント/一般事務/受付
総務/人事 - 総務
Customer Account Representatives are responsible for working closely with Service & Sales teams as well as the corporate Customer Accounts Department in Texas, USA to provide customers with the best possible service and support.
Gratify and astonish customers with service excellence.
Performs order releases and new account set-ups, Communicates with appropriate personnel regarding potential and existing problem accounts. Reconciles wire payments and/or resolve payment discrepancies. May perform credit investigations and collection contacts through escalation of contacts.
Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required
Processes work with excellence and in a timely manner; meets daily productivity objectives; displays a sense of urgency while maintaining quality and productivity goals
Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with company procedures.
Understands and correctly works with multiple currencies.
Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed. Expands knowledge of data entry processes utilizing all available resources
Maintains a high level of commitment to achieve goals; promotes and maintains high standards of quality work. Demonstrates effective time management skills
Interacts effectively and maintains professional manner and positive attitude through verbal and written communication with external and internal contacts.
Well organized and able to prioritize and manage multiple tasks. Supports and participates in company total quality process. Trustworthy and maintains confidentiality.
Regular attendance at work is an essential part of the job
Other duties as assigned.
Mouser Electronics Inc
Mouser Electronics, a subsidiary of TTI, Inc., is part of Warren Buffett's Berkshire Hathaway family of companies. Mouser is an award-winning, authorized semiconductor and electronic component distributor, focused on the rapid introduction of new products and technologies to electronic design engineers and buyers. Mouser.com features more than 4 million products online from more than 500 manufacturers. Mouser publishes multiple catalogs per year providing designers with up-to-date data on the components now available for the next generation of electronic devices. Mouser ships globally to over 400,000 customers in 170 countries from its 492,000 sq. ft. state-of-the-art facility south of Dallas, Texas.
Monday - Friday
Total working hours per day - 9 hours (including 1 hour lunch)
【EDUCATION & EXPERIENCE】
Basic education equivalent to US High School Diploma and 2 years general office experience; or equivalent combination of education and experience.
Positive Service Attitude
Preference For Structure
Enthusiastic and willing to work hard
Able to work under pressure
Can take responsibility for own work
【SKILLS & CERTIFICATIONS】
-Ability and desire to provide excellent customer service
-Ability and desire to deal directly with customers to carry out all correspondences in a courteous manner.
-Exhibits the potential to advance to other positions
-Ability to use a PC and type data for long periods of time
-Detailed and thorough in work habits
-Proficient typing, math and writing skills
-PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
-Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen
-Ability to work independently or as part of a team
-Ability to work under the pressure of deadlines
-Able and willing to use our telephone headsets
-Professional verbal and written communication skills in English and local language (minimum) Additional languages may be required
-Self-motivated, results-oriented, with effective organizational skills.
-Trustworthy and maintains confidentiality
Congratulatory or Condolence Leave
3 minutes walk from Akabanebashi Station (on the Toei Ōedo Line)
8 minutes walk from Shibakoen Station (on the Toei Mita Line)
12 minutes walk from Mita Station (on the Toei Mita Line and Asakusa Line)
13 minutes walk from Tamachi Station (on the JR line)