BiOS, Inc. / 株式会社バイオス
IT関連（その他） - カスタマーサポートエンジニア
IT関連（その他） - IT ヘルプデスク
・ Install currently supported Microsoft OS onto a desktop and laptop;
・ Load an image onto a desktop and laptop;
・ Load standard software applications such as Microsoft Office or other scripted installs;
・ Install (unpack, connect to the network and test) standard desktops, laptops, printers and peripherals.
・ Find faults with basic office environment IT related problems (connectivity, application errors, operating system issues);
・ Replace components in both desktops and laptops (e.g. hard drives, processors, fans etc.);
・ Understand more complex desktop and laptop installations and configurations.
・ Hand and feet support of server room and backup tape change
・ At least 5 years of experience in desktop, user support, or equivalent positions
・ Helpdesk support experience and responsibility, including but not limited PC installation, version update, multi-functional device, printing, voice device, such as blackberry, account administration, and email support, VTC support
・ Knowledge of Microsoft software including PC OS and servers, such as Windows 2008, 2003, XP, 7 and MS Office, and more
・ Standard Active Directory and Exchange knowledge
・ Telephony, mobile phone, data communication device market trend and technology
・ Project involvement experience in both domestic and international environments
・ Extensive experience and knowledge of ITIL
・ Time management skills to improve the work productivity
・ Business perspective mindset and logical thinking skills
・ Incident management skills
・ Business-level English and native-level Japanese skills are required.
|英語能力||ビジネス会話 (TOEIC 735-860)|