Customer Support Trainer / 外資系旅行会社にてカスタマーサポートトレーナー | RGF Professional Recruitment Japanの求人詳細


キービジュアル キービジュアル
更新日 2018-11-09
掲載開始日 2018-06-25

Customer Support Trainer / 外資系旅行会社にてカスタマーサポートトレーナー

  • ★★★ シニアレベル
  • 女性歓迎
  • 転勤無し
  • 中高年歓迎
RGF Professional Recruitment Japan
企業名 会社名非公開
RGF Professional Recruitment Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
ホテル/レジャー/外食系/旅行 - 旅行関連職
勤務地 アジア 日本 東京都

仕事内容 ■ Design tailored training plans according to the training requirements from induction training to refresher training
■ Deliver the training plans and submit regular training reports
■ Help the front-line staff learn and master the knowledge of the products, business procedures and operation systems
■Keep up-to-date with the latest business knowledge and gain expertise in this regard
■ Update the business information from time to time
■ Provide individual coaching with team members as and when required based on
previous training results
■ Work with the trainers in Shanghai HQ to understand what material already exists and adapting as required to the local market
■ Assist to manage the team
■ Assist to complete the tasks from other managerial staff
One of the world's biggest online travel agencies
応募条件 Must-have Experience, Qualifications Competencies:
■ Previous experience of working in a call center with at least one role focused on delivering the training requirements
■ Good knowledge of Microsoft Office applications, such as Word, Excel,
PowerPoint and sound general computer skills
■ Previous experience of producing training material of a high standard
■ Ability to listen and build rapport quickly

Desired Experience, Qualifications Competencies:
■ Previous experience of working in a newly established call center
■ Passionate about travel!
■ Experience in tourism industry
英語能力 流暢 (TOEIC 865点以上)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   

Customer Support Trainer / 外資系旅行会社にてカスタマーサポートトレーナー