1.5 Technical Support Engineer | アクロニス・ジャパン株式会社/Acronis Japan K.K.の求人詳細


キービジュアル キービジュアル
更新日 2018-06-19
掲載開始日 2018-06-18

1.5 Technical Support Engineer

  • ★★★ シニアレベル

アクロニス・ジャパン株式会社/Acronis Japan K.K.

アクロニス・ジャパン株式会社/Acronis Japan K.K.
IT関連(その他) - カスタマーサポートエンジニア
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 Advantage of working for support team:

As a support Engineer, you will have daily interaction in a dynamic environment working with Acronis Enterprise customers (some of the largest and reputable Japanese and international companies!) and Cloud Service Providers.
• You will be closely working with quality assurance and development team to ensure customer’s feedback and experience are reflected in our products
• Constant work with cutting edge technologies, latest operating systems and platforms (Acronis Cloud, Acronis Storage, Microsoft Widows, Linux, Android, iOS, MacOS X, VMware vSphere, Hyper-V, Microsoft Azure, Amazon S3)
• Certifications for Acronis and 3d party technologies (Microsoft, VMware, Linux etc.)

• Communication with Acronis inc. Customers over email‚ phone
• Resolution of Acronis products usage problems remotely over email‚ phone
• Remote assistance to Customers using Remote Desktop or WebEx
• Issue verification, identification of workarounds
• Report back to the Customer within an agreed time frame
• Provide service and support for corporate users and service providers and holding introductions to new users
• Explain detailed technical aspects/solutions to Customers and partners (resellers)
• Help Customers identify their issues‚ needs and requirements
• Achieve high level of the main KPI (key performance indicators) metrics as determined by the manager to ensure the highest efficiency
• If requested, to fill in all the regulated forms and reports and provide them to an immediate manager in a timely manner
• Fulfil IT security issues, follow corporate security standards and requirements
Acronis sets the standard for New Generation Data Protection through its backup, disaster recovery, and secure access solutions. Powered by the Acronis AnyData Engine and set apart by its image technology, Acronis delivers easy, complete and safe backups of all files, applications and operating systems across any environment—virtual, physical, cloud and mobile.

Founded in 2003, Acronis protects the data of over 5 million consumers and 500,000 businesses in over 145 countries. With its more than 50 patents, Acronis’ products have been named best product of the year, and cover a range of features, including migration, cloning and replication

Due to rapid growth, we are currently looking for a Tier 1.5 Technical Support Engineer
勤務時間 9am - 6pm
応募条件 Requirements:
• Advanced Japanese (oral and written skills close to that of native speaker)
• Business level of English (read and written skills)
• High technical competency in computers (hardware‚ software‚ network)
• Understanding of basic Customer service work peculiarities and procedures
• Willing to develop technical skills and knowledge
• Work closely with QA and Development on Customer issues
• Ability to work non business hours as requirement
Good to have:
• Advanced knowledge in *nix based systems
• Experience in working in Customer service‚ sales or other Customer focused businesses
• Knowledge, Experiences for Cloud solutions
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   
給与に関する説明 Social Insurance
Commuting/Transportation Allowance
休日 Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Sick Leave
Summer Holidays
契約期間 Full Time
最寄り駅 Roppongi Hills




アクロニス・ジャパン株式会社/Acronis Japan K.K.



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1.5 Technical Support Engineer