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キービジュアル キービジュアル
更新日 2018-06-19
掲載開始日 2018-06-18

Customer Success Engineer

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取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
IT関連(その他) - カスタマーサポートエンジニア
IT関連(オープン・WEB系) - プログラマー
IT関連(その他) - 通信ソフト開発
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 As a Customer Success Engineer, you will be responsible for executing on the objectives and milestones of customer onboarding and enablement. You will coordinate with Customer Success Managers to set objectives and achieve milestones on the path to customer adoption as well as facilitate ongoing health checks.


Description

*

Documenting customer requirements and review use cases
*

General onboarding of new accounts and successful technical implementation
*

Constantly strategize, conceive and execute internal processes to improve the Customer Success organization and our service offering
* Identify areas for improvement or enhancement in both the Software Integrity product line and the company functions as a whole
* Customer enablement ranging from formal training to constant efforts driving self-sufficiency within your assigned accounts
* Assist in the attainment of the company's renewals business


Profile

* Proven ability to prioritize activities, set objectives and meet milestones

* Well organized. Able to deliver project milestones and deliver on-time

* Experience working with at least two programming languages namely C/C++, C# or Java

* Desired experience with security testing and network protocols

* Understanding of open-source software libraries such as glib, OpenSSL, Boost, etc. and their associated licensing

* Experience with project scoping, requirements gathering and software development lifecycles

* The ability to work with, connect to, and influence people

* Good analytical skills, conceptual ability and creativity

* Strong mentorship/training background

* Able and willing to travel up 50% as the job requires

* Minimum 3-year relevant experience in a technical customer facing role


Job Offer

* Competitive salary
* International Working Environment
* Stable Company
* Good Work Life Balance


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anqi Zhang on +813 6832 8996.
企業について
(社風など)
Company:
A US-based IT company. One of the Top 10 IT companies over the world that offers the most comprehensive solution for building integrity -security and quality- into the software development lifecycle and supply chain. The company helping their customers improve software integrity by simplifying and automating management of open source.

Product:
Organizations worldwide use the products and On-Demand audit services to secure and manage applications and containers at the speed of DevOps, eliminating pain related to open source security vulnerabilities and license compliance.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 800万円 〜 1600万円   
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Customer Success Engineer

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