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キービジュアル キービジュアル
更新日 2018-06-19
掲載開始日 2018-06-18

Customer Service Manager

  • ハイクラス
  • ★★★★ マネージャーレベル
この求人の
取扱い会社
人材紹介
Michael Page Japan
企業名 非公開
職種
Michael Page Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
業種 医療・福祉関連
勤務地 アジア 日本 東京都

仕事内容 The Customer Service Manager will be responsible for managing the customer service team (up to 30 people, mix of full time and temp employees) within the customer excellence organisation. Responsible for all day to day business operations of the order to cash process.


Description

Pro-active communication with customers



Interface to Business Field teams and other departments of the organization. (Sales, Supply Chain, TS, Expediting, DC etc.)



Develop solutions to enhance Efficiency & Effectiveness (e.g. Process improvements, Lean Six Sigma, Kaizen)



Contribute to the alignment of processes between SIAL & Merck


Profile

Leadership skills: Experience in leading a large team, Conflict solving capabilities





* Good interpersonal skills to deal with customers and collaborate with other departments in the company



* Good customer care skills with customer focus but also business sense and sales orientation



* Very good customer service skills to deal politely and effectively with customers' inquiries or complaints



* Soft Selling skills



* Team oriented, execution driven and with strong communication



* Basic knowledge of the Life Science product portfolio



* Project management experience



* SAP, SFDC, Windows applications (Word, Excel, Power point)



* English


Job Offer

Excellent compensation up to JPY 10M

Great work life balance


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Mike Corbyn on +813 6832 8601.
企業について
(社風など)
Our client is one of the largest Pharmaceuticals companies in the world, with one of the leading oncology drugs on the market. They are headquartered in the US and have over 5000 employees worldwide.
英語能力 ビジネス会話 (TOEIC 735-860)
年収 日本・円 1000万円   
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Customer Service Manager

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