IT関連（その他） - 社内システム担当
IT関連（オープン・WEB系） - プロジェクトマネージャー
IT関連（その他） - プロジェクトマネージャー
Primary responsibilities of position include managing projects, relationships. This position is also responsible for Change Management, Problem Management and Incident Management processes. This is a secondary key role to improve the operational process, tools and infrastructure to improve the availability and performance of applications.
These following and other duties may be assigned.
1) IT project management
・ Identify business customer stakeholders and understand their business capabilities and priorities.
・ Establish, maintain and nurture the business customer relationship.
・ Capture and help shape customer demand (ex. opportunities) and understand how demand aligns to current (and/or future) business capabilities.
・ Collaborate with customers to select the opportunities to implement (i.e. service changes) based on needs, business value, constraints.
・ Coordinate internal resources and third parties/vendors for the flawless execution of projects.
・ Ensure that all projects are delivered on-time, within scope and within budget.
・ Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
・ Ensure resource availability and allocation.
・ Develop a detailed project plan to track progress.
・ Use appropriate verification techniques to manage changes in project scope, schedule and costs.
・ Measure project performance using appropriate systems, tools and techniques.
・ Report and escalate to management as needed.
・ Manage the relationship with the client and all stakeholders.
・ Perform risk management to minimize project risks.
・ Create and maintain comprehensive project documentation.
2) IT operations management
・ Track incidents, changes, and problems to provide insights, themes, and drive optimization.
・ Develop operational reports, dashboards, and processes to monitor and analyze availability, SLA and performance metrics.
・ Execute proactive and reactive problem management to minimize future problems.
・ Monitor trouble tickets to identify impacted system and application outages that require follow-up analysis.
・ Develop and review KPI's to identify areas to mature the change management, incident and problem process, policies, and training material.
・ Drive efforts to improve overall application stability and availability for applications and supporting infrastructure by ensuring Problem resolution.
・ Facilitating and coordinating technical problem review meetings includes leading and facilitating post mortem investigations of critical incidents, and managing root cause
analysis between technical teams.
・ Responsible for continual review and improvement of the change management procedure and work instructions.
・ Evaluates completed changes to ensure the change management process was followed and recommend improvements.
・ Reduce the number of emergency changes due to a lack of planning.
・ Creates a Forward Schedule of change and verifies that appropriate communication is sent to all customers (internal and external).
*5+years IT-related experienced
*Experienced PM or IT Planning
*Knowledge of SAP or enterprise system
*Knowledge related to development
*Native level in English
*Daily conversation in Japanese
*Experienced SAP delivery
*Who are familiar with IT in western countries
|年収||日本・円 600万円 〜 900万円|
|給与に関する説明||Transportation allowance, Retirement allowance, Health insurance, employment insurance, workers' compensation insurance, lunch allowance etc.|
Non-working days in a year: 120 days
Non-working days are Saturday & Sunday, National holidays, start and end of the year, Paid leave