【Global Insurance Firm】ITSM Operations Incident Management NV12304 | スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.の求人詳細


キービジュアル キービジュアル
更新日 2018-06-20
掲載開始日 2018-06-12

【Global Insurance Firm】ITSM Operations Incident Management NV12304

  • ★★★ シニアレベル
  • 上場企業
  • 転勤無し
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
企業名 会社名非公開
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - プロジェクトマネージャー
IT関連(オープン・WEB系) - プログラマー
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都
アジア 日本
仕事内容 This is an exciting position as an ITSM Operations Incident Management Staff working for a global leader in the insurance industry. The projects are utilizing state of the art technology.

‐Designing, coding, testing, deploying, troubleshooting and improving software
‐Managing individual project priorities, deadlines and deliverables
‐Writing clear, efficient, well・tested, modular, and reusable codes
‐Testing for and preventing any resolve performance bottlenecks and quality issues

Working in a team of 8 you will cover the Incident management scope and also assist the team:
‐As the single Interface for Infra/Apps Incidents in Japan
‐Driving decision making for incident resolution and minimizing impact to the business
‐Providing incident updates to stakeholders and escalation to senior management and BUIT・s
‐Running both technical conference bridges and business update calls
‐Capturing incident follow ups and completing formal Post Mortems

A global leader in the financial services industry.
勤務時間 8:00 - 17:00(Mon - Fri)
応募条件 ‐Experience in Service Delivery, Incident Management
‐ITIL v2 or v3 Foundations training or higher level of ITIL Certifications
‐Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
‐Excellent independent judgment: excellent creative and high level analysis skills
‐Ability to communicate confidently and clearly on bridge calls, in meetings, via email, etc. at all levels of the organization
‐Client focus and ownership ・ displays initiative and a proactive approach to work
‐Ability to influence and lead technical conversations with various infrastructure support groups

【Preferred Skills】
‐Quick in picking up the case and ensuring resolution is secured
‐Strong cross technology background in areas such as network, distributed, end user and mainframe
‐Understanding of foundational IT technical issues and relationships
‐Knowledge of corporate toolsets such as Service・Now (incident/problem)
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 700万円 〜 850万円   
給与に関する説明 ‐ Social insurance
‐ Transportation Fee
休日 Saturday, Sunday, and National Holidays
契約期間 6-month Rolling Contract
最寄り駅 東京23区内/ Tokyo




スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.




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【Global Insurance Firm】ITSM Operations Incident Management NV12304