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更新日 2018-06-11
掲載開始日 2018-06-11

IT Helpdesk

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この求人の
取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
IT関連(その他) - IT ヘルプデスク
業種 ITコンサルティング
勤務地 アジア 日本 東京都

仕事内容 Internal IT Support position at top tier company based in France. Work with team to keep things running smoothly in large, multicultural user environment.

Long-term contract opportunity (US-style) with ability to become permanent employee with good evaluation.


Description

Day to Day IT support, at level 1 (first contact) or level 2 depending on skill level and experience. Work with team to support 500-1,000 users. Responsibilities include
* Communication with users, input of ticket information
* Resolve IT-related issues
* Desktop, laptop, device, network, and domain administration & support (complex issues can be escalated)
* OJT (on the job training) to develop technical knowledge


Profile

Strong business level Japanese is not optional for this position. Candidates should be able to speak comfortably with users in a professional way without communication issues, and should also be able to read & type comfortably as many issues will be submitted via email or ticketing system in Japanese. Conversational English is also preferable.

Requirements:
* Bilingual Japanese (business) and English (conversational+)
* Technical knowledge relevant to IT Support of some type (skill evaluated, not number of years)
* Good communication skill, comfortable and confident speaking to users

Nice to have: (but not required)
* Any type of IT certifications. ex: CCNA, MCP, any CompTIA certifications
* Formal technology education (university or vocational)


Job Offer

Long-term, full-time employment with full benefits in global company. Position offers all full-time benefits including health insurance (including family), pension, employment insurance, paid vacation, as well as paid overtime if any overtime is worked.

Ideal position for someone looking for employment in 3 to 5 year range. Pay raises and promotions available within the company for qualified applicants (based on technical knowledge and language skill) - including ability to easily move into Lead / Manager positions.

Standard Monday-Friday 9-6pm work. Overtime should be rare but is paid if earned. (no "fixed overtime" structure)

Salary on offer: 3.5 - 5.5 million yen / year (29-46万 / month), hourly pay system


応募は、以下の応募ボタンからお願いします。詳細につきましては、Anthony Martinにお問い合わせください+81 3 6832 8663。
企業について
(社風など)
Market-leading company based in Paris, France. In Japan, almost all staff are bilingual. Company offers training & certification as well as fast-tracked career growth opportunity for those interested in skilling up and being promoted to more senior positions or more complex technologies.
英語能力 日常会話(TOEIC 475-730)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 350万円 〜 550万円   
契約期間 12 Months
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