IT Help Desk Technician | RGF Professional Recruitment Japanの求人詳細


キービジュアル キービジュアル
更新日 2018-09-13
掲載開始日 2018-09-13

IT Help Desk Technician

  • ★★ スタッフレベル
RGF Professional Recruitment Japan
企業名 会社名非公開
RGF Professional Recruitment Japan
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - 社内システム担当
勤務地 アジア 日本 東京都

仕事内容 +Serve as the first point of contact for customers seeking technical assistance over the phone or email
+Perform remote troubleshooting through diagnostic techniques and pertinent questions
+Determine the best solution based on the issue and details provided by customers
+Walk the customer through the problem-solving process
+Direct unresolved issues to the next level of support personnel
+Provide accurate information on IT products or services
+Record events and problems and their resolution in logs
+Follow-up and update customer status and information
+Pass on any feedback or suggestions by customers to the appropriate internal team
+Identify and suggest possible improvements on procedures
A global AI software company
応募条件 *Fluency in both Japanese and English (must have a work permit in Japan)
*Proven experience as a help desk technician or other customer support role
*Tech savvy with working knowledge of office automation products, databases and remote control
*Good understanding of computer systems, mobile devices and other tech products
*Ability to diagnose and resolve basic technical issues
*Excellent communication skills
*Customer-oriented and cool-tempered
年収 経験と能力に基づく   

IT Help Desk Technician