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キービジュアル キービジュアル
更新日 2018-06-05
掲載開始日 2018-06-04

Production Support

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この求人の
取扱い会社
人材紹介
T.A.O Group K.K.( Stepfirst )
企業名 会社名非公開
職種
T.A.O Group K.K.( Stepfirst )
IT関連(オープン・WEB系) - 業務アプリケーションSE
IT関連(インフラ系) - ネットワークエンジニア
IT関連(その他) - カスタマーサポートエンジニア
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 Production Support Analyst
Tokyo

The Production Support team is responsible for ensuring the stability of business-critical client and server-based application processes and their associated infrastructure.

● Proactive & reactive real-time monitoring of processes, connections & trade flows

● Investigate, triage, and troubleshoot production problems as they occur

● Investigation of written and verbal inquiries via log file and process analysis , e.g. session drops, order issues, flow breaks, booking issues

● Managing incidents by working closely with development, product and business units, tracking the issues and following up post event

● Escalating problems to core development and engineering groups in a clear and timely manner

● Conduct daily proactive & reactive ready-for-business checks

● Work as an integral part of a global team, standardizing documentation and knowledge sharing

● 2nd Shift, 3pm-Midnight JST with rotating weekend shift (one Sat or Sun in lieu of a weekday)
応募条件 JOB REQUIREMENTS

● Computer Science, MIS or Finance degree with proven technology skills/knowledge

● A highly motivated, self-starter who is happy working for demanding clients with excellent communication and interpersonal skills with a professional ownership of issues

● Ability to work independently and handle complex tasks with little supervision

● Strong technical, analytical and problem-solving skills with the ability to clearly present technology to a non-technical audience

● Understanding of how large-scale production systems are put together and experience with triaging and solving problems with them

● Ability to create succinct, grammatically correct client communications and discuss complex problems clearly over the phone

● Good understanding of Unix/Linux commands

● Basic networking debugging skills

● Basic understanding of relational databases and ability to form basic SQL queries


DESIRED SKILLS

● Knowledge of the FIX protocol (or deep knowledge of other protocols based on a specification)

● Understanding of Equity and Derivative products, how to price and their trading concepts

● Scripting skills (e.g. Perl, Python, Shell)

● Prior experience working with international teams

● Prior application support experience/trade floor exposure

● Advanced knowledge of Microsoft Excel

● Experience with bug handling and/or QA


LANGUAGE REQUIREMENTS

● Fluent in English, both written and verbal

● Japanese beneficial but not required

● Ability to rapidly listen, understand and communicate in English is essential to this role
英語能力 ビジネス会話 (TOEIC 735-860)
年収 経験と能力に基づく   
給与に関する説明 Social Insurance
Commuting/Transportation Allowance
休日 Five-Day Workweek
Paid Holidays
契約期間 Permanent
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