Senior Support Engineer at Global CyberSecurity Leader | Michael Page Japan の求人詳細

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キービジュアル キービジュアル
更新日 2018-06-02
掲載開始日 2018-06-01

Senior Support Engineer at Global CyberSecurity Leader

  • ★★ スタッフレベル
  • 女性歓迎
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人材紹介
Michael Page Japan
企業名 Global CyberSecurity Leader
職種
Michael Page Japan
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
IT関連(インフラ系) - セキュリティシステムSE
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 Deliver Technical Support in a variety of ways including phone and email.


Description

* Troubleshoot product issue with customer providing information (application logs, configuration information, etc).

* Build test environment (Hardware, OS, Software, configuration, etc) to verify product.

* Define and track bugs for development, and offer innovative ideas to engineering and product management to improve product quality.

* Verify product fixes.


Profile

* Minimum 5 years' experience of providing technical support for Enterprise Software products.

* Experience of problem solving and troubleshooting skills.

* Strong Network (TCPIP, HTTP) skill and Network trouble shooting skill.

* Fundamental knowledge of LAN, WAN, internet working technologies, TCP/IP, SMTP, HTTP, Mail server / mail gateway technologies, proxy server technologies, Active Directory.


Job Offer

- Permanent employee.

- Regular working schedule: Monday to Friday, 9am to 5:00pm (1 hour lunch break) - overtime upon discretionary scheme.

- Holidays: Saturday, Sunday and National Holidays.

- Benefits: Social Insurance, transportation.


Page Group Japan is acting as an Employment Agency in relation to this vacancy.
企業について
(社風など)
Our Client is an American software company headquartered in Mountain View, California, United States. The company provides cyber-security software and services. Company is a Fortune 500 company and a member of the S&P 500 stock-market index.
応募条件 Our Client is an American software company headquartered in Mountain View, California, United States. The company provides cyber-security software and services. Company is a Fortune 500 company and a member of the S&P 500 stock-market index. Company is looking to hire a Senior technical Support Engineer, who can deliver Technical Support in a variety of ways including phone and email.

英語能力 日常会話(TOEIC 475-730)
日本語能力 ネイティヴレベル
中国語能力 なし
年収 経験と能力に基づく   
休日 Saturday, Sunday and National Holidays + Summer Holidays.
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Senior Support Engineer at Global CyberSecurity Leader

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