旅行コンシェルジュの研修・教育担当 | ランスタッド株式会社 転職支援事業部/Randstad K.K. Permanent Placement Divisionの求人詳細

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更新日 2018-05-31
掲載開始日 2018-05-31

旅行コンシェルジュの研修・教育担当

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この求人の
取扱い会社
人材紹介
ランスタッド株式会社 転職支援事業部/Randstad K.K. Permanent Placement Division
企業名 会社名非公開
職種
ランスタッド株式会社 転職支援事業部/Randstad K.K. Permanent Placement Division
カスタマーサービス - テレフォンオペレーター/アポインター
カスタマーサービス - コールセンター管理/オペレータ管理
業種 旅行・ホテル・レジャー・外食
勤務地 アジア 日本 東京都

仕事内容 Your day-to-day activities will largely be determined by business requirements and the needs of our employees. One week you could be facilitating a new hire program to new recruits, and
another week you could be in the Service Center with front-line consultants, coaching to their individual performance needs. Much of our work is aligned to Call Center metrics, and so the ability to identify performance gaps, implement learning solutions and improve performance is critical.

Key responsibilities include:
• Using business reports to proactively identify performance improvement opportunities in the
market
• Consulting with Operations and Learning Leaders on learning strategies and solutions to drive performance and achievement of business goals
• Delivering new hire and upskill training through classroom learning, on-the-job activities and coaching, etc.
• Partnering with Operational Leaders to identify learning opportunities and provide solutions
• Track impact of learning activities on key operational metrics and measure learner satisfaction
• Collaborate with Learning & Development colleagues to strengthen our offerings and support achievement of common goal across the global team
企業について
(社風など)
富裕層をターゲットとした有名なクレジットカードブランドの、旅行関連事業会社
勤務時間 9:00~17:30
応募条件 Qualification:

The technical nature of this role means that you need to have a Travel and/or Lifestyle background. We also need you to have experience supporting and improving the performance of others. Ideally you will have:
• 2 years’ experience in using a GDS (we use Sabre), preferably as a consultant in the Travel industry.
• 2 years’ experience in a customer-facing servicing role.
The most successful people in our team combine their professional excellence with flexibility,adaptability and willingness to do things differently. And obviously a love of learning is mandatory! We are particularly interested in talking to people who demonstrate:
• A Growth Mindset – the ability to drive new thinking, embrace challenges, continuously improve and build partnerships.
• Personal Change Management – we work in a very fast-changing business and plans often change without much notice. The ability to work with these changes and bounce back is essential.
• Optimism and a ‘Can Do’ attitude – we want to work with fun and confident people who infect
others with their positivity!
• Fantastic Communication Skills – your job involves talking to people every day, so the ability to communicate effectively is essential.
• Being a Team Player – celebrating success of others and learning from their experiences.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

【WANT】
• 2 years’ experience in Learning Delivery – this can include classroom training, Coaching,Mentoring, and leading on-the-job activities.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 550万円 〜 650万円   
給与に関する説明 ■保険完備
■通勤交通費支給
■残業手当
■業績変動給
■退職年金制度
■通信教育支援制度(費用の2/3を会社負担。成績によっては全額会社負担)
■社内研修
■観光産業健康保険組合加入
■旅行関連社員割引制度
■ソフトドリンク無料支給
■社内クラブ:サッカー、テニス、ゴルフ、ピラティスほか
休日 完全週休2日制(土・日・祝祭日)
夏期休暇
冬期休暇
有給休暇
契約期間 正社員雇用につき無期雇用です
最寄り駅 杉並区
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