Customer Success Manager - Global Technology company | Michael Page Japan の求人詳細


キービジュアル キービジュアル
更新日 2018-05-31
掲載開始日 2018-05-31

Customer Success Manager - Global Technology company

  • ★★ スタッフレベル
Michael Page Japan
企業名 非公開
Michael Page Japan
営業 - IT・ソフト・通信業界営業
業種 通信・情報サービス関連
勤務地 アジア 日本 東京都

仕事内容 The Customer Success Manager is a solutions engineer driving core issues for customer relationship development, retention and expansion. The CSM is anintegral part of all activities delivered to a customer, include Marketing; Sales; Professional Services; Training; Technical Support as well Customer Support for the purpose of protecting recurring revenue while growing customer relationships.


* Execute at a minimum all contract deliverables

* Execute an expansion of "contract deliverable(s)" as agreed with account team

* Align with your customer

* Own your assigned account

* Partner with the customer team

* Advocate, for your customers business and product needs

* Manage account for retention and growth

* Manage Account documentation

* Manage customer escalations


* Excellent individual and group presentation, written, and oral communication skills in English and Japanese
* Strong interpersonal skills and experience initiating and building positive relationships
* Strong organizational and time management skills with the ability to manage multiple projects simultaneously
* Proficient Project management skills
* Familiarity with data extraction, analysis and strategic plan execution
* Proficient in Salesforce and Microsoft Office Suite (Outlook, Excel, Word and Power Point)
* Highly engaged team player, proactively promoting innovative ideas to inspire customer loyalty and product adoption
* Proactive in cross functional leadership and team coordination skills
* Ability to function in an extremely dynamic, constantly evolving business environment, maintaining an "always learning" disposition
* Poses a minimum of 3 years customer success management and/or sales experience from an IT company, wireless experience a plus.
* Travel up to 25%

Job Offer

* International Environment
* Flexible work-life balance
* Competitive Salary

応募は、以下の応募ボタンからお願いします。詳細につきましては、Taeko Ohnumaにお問い合わせください+813 6832 8984。
Our client is a company selling wireless systems for mobile devices, headquartered in U.S.

They offer Wi-Fi products to mobile carriers, broadband service providers, and corporate enterprises.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
中国語能力 なし
年収 経験と能力に基づく   

Customer Success Manager - Global Technology company