求人検索

キービジュアル キービジュアル
更新日 2018-05-28
掲載開始日 2018-05-28

Technical Analyst

  • ★★ スタッフレベル
この求人の
取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - その他
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 * Acts as a product technical and functional liaison between customer and internal services teams.
* Uses customer service, communication and problem-solving skills to solve inquiries from customers.


Description

* Utilizes technical skills and product expertise, and helps resolve customer product issues.
* Demonstrates the ability to log and respond to customer support requests via phone, e-mail, and web interface.
* Exhibits a commitment to customer service.
* Successfully understands and triages customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration.
* Communicates technical product and solution expertise to internal and external customers.
* Provides updates and case statuses to customers and management.
* Effectively escalates the issue to the manager when required.
* Follows operational guidelines for interacting with other associates.
* Fully documents all case interactions and authors Knowledge Base solutions.
* Demonstrates the ability to work flexible hours, alternate shifts and the ability to carry a cell phone as required by the team.
* Willing to take late night calls in case of system troubles.


Profile

* Good in Communication Skills in Japanese and English( TOEIC Score 800 level )
* Having good knowledge of Databases, SQL/PLSQL, Java, Unix, Batch scripting and Citrix XenApp
* Have working knowledge of Hardware, Network protocols and Operating Systems.
* Should be willing to work for long term maintenance project.
* Experience of working with offshore team having different culture and language
* Preferably has experience of working with India offshore.
* Preferably has experience of enterprise software.
* Preferably has basic SCM Knowledge.
* Willing to learn products and provide L2/L3 support to the customer


Job Offer

* International and multicultural work environment
* Located in central Tokyo
* Great employee benefits and compensation packages
* A leader in the SCM software industry


応募は、以下の応募ボタンからお願いします。詳細につきましては、James Blancheにお問い合わせください+813 6832 8942。
企業について
(社風など)
A US based leader of supply chain management software with over 3,000 employees in 26 global offices, focusing on innovative supply chain management, merchandising and pricing excellence solutions worldwide. They empower more than 6,000 companies of all sizes to make optimal decisions that improve profitability and achieve real results in the discrete and process manufacturing, wholesale distribution, transportation, retail and services industries.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 経験と能力に基づく   
戻る