Network Operations - Tier 2 Support (IT) | Michael Page Japan の求人詳細


キービジュアル キービジュアル
更新日 2018-05-23
掲載開始日 2018-05-23

Network Operations - Tier 2 Support (IT)

  • ★★ スタッフレベル
Michael Page Japan
企業名 Multinational Telecommunications/IT Managed Services Firm
Michael Page Japan
IT関連(インフラ系) - 通信インフラ (ISP・キャリアを含む)
IT関連(インフラ系) - ネットワーク監視
業種 インターネット・プロバイダー関連
勤務地 アジア 日本 東京都

仕事内容 The primary responsibility of this position is to lead and manage operation teams focusing on operations of domestic and global managed layer 1 and layer 2 network and voice services in order to maintain and enhance our service quality.


Human Management

* Cascade down the company and department objective to members.

* Set and Review MBO for group members

* Interview and decide the candidate for new hiring.

* Give the candidate and reason for promotion and up-shift to Director

* Approve expense and procurement

* Manage shift schedule and attendance.

* Give the carrier development guidance to members

* Promote safety and comfortable working environment

* Plan and provide the necessary training for members

Operation Management

* Lead incident management process for domestic Telco and Voice services.

* Review and update operations process and notification policy accordingly

* Participate in change management process and review changes

* Monitor change, release and problem and coordinate with network engineering team.

* Review and make necessary changes of incident report to customer

* Visit customer to manage complaint and avoid cancellation

* Manage service level and productivity in Telco and Voice service area


What you will need to succeed:
* Management experience of team and people working shift. Experience of scheduling shift of team.
* Experience of working in customer support
* Experience of Customer Service operation
* Knowledge of L1/L2 network
* Excellent communication and negotiation skill
* Language skill: Fluent Japanese and English fluency

Job Offer

* Permanent employee

* Regular working schedule: Monday to Friday, 9am to 5:30pm (1 hour lunch break) - overtime upon discretionary scheme

* Holidays: Saturday, Sunday and National Holidays

* Benefits: Social Insurance, transportation

応募は、以下の応募ボタンからお願いします。詳細につきましては、Samuel Loweryにお問い合わせください+813 6832 8639
Our client is a major IT managed services/telecommunications company that works mainly with financial and insurance companies.

Currently the company is located in Roppongi and there are currently 300 employees working there.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
中国語能力 なし
年収 日本・円 500万円 〜 600万円   

Network Operations - Tier 2 Support (IT)