Network Operations - Tier 2 Support (IT) | Michael Page Japan の求人詳細

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キービジュアル キービジュアル
更新日 2018-05-23
掲載開始日 2018-05-23

Network Operations - Tier 2 Support (IT)

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取扱い会社
人材紹介
Michael Page Japan
企業名 Multinational Telecommunications/IT Managed Services Firm
職種
Michael Page Japan
IT関連(インフラ系) - 通信インフラ (ISP・キャリアを含む)
IT関連(インフラ系) - ネットワーク監視
業種 インターネット・プロバイダー関連
勤務地 アジア 日本 東京都

仕事内容 The primary responsibility of this position is to lead and manage operation teams focusing on operations of domestic and global managed layer 1 and layer 2 network and voice services in order to maintain and enhance our service quality.


Description

Human Management





* Cascade down the company and department objective to members.





* Set and Review MBO for group members





* Interview and decide the candidate for new hiring.





* Give the candidate and reason for promotion and up-shift to Director





* Approve expense and procurement





* Manage shift schedule and attendance.





* Give the carrier development guidance to members





* Promote safety and comfortable working environment





* Plan and provide the necessary training for members







Operation Management





* Lead incident management process for domestic Telco and Voice services.





* Review and update operations process and notification policy accordingly





* Participate in change management process and review changes





* Monitor change, release and problem and coordinate with network engineering team.





* Review and make necessary changes of incident report to customer





* Visit customer to manage complaint and avoid cancellation





* Manage service level and productivity in Telco and Voice service area


Profile

What you will need to succeed:
* Management experience of team and people working shift. Experience of scheduling shift of team.
* Experience of working in customer support
* Experience of Customer Service operation
* Knowledge of L1/L2 network
* Excellent communication and negotiation skill
* Language skill: Fluent Japanese and English fluency


Job Offer

* Permanent employee

* Regular working schedule: Monday to Friday, 9am to 5:30pm (1 hour lunch break) - overtime upon discretionary scheme

* Holidays: Saturday, Sunday and National Holidays

* Benefits: Social Insurance, transportation


応募は、以下の応募ボタンからお願いします。詳細につきましては、Samuel Loweryにお問い合わせください+813 6832 8639
企業について
(社風など)
Our client is a major IT managed services/telecommunications company that works mainly with financial and insurance companies.

Currently the company is located in Roppongi and there are currently 300 employees working there.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
中国語能力 なし
年収 日本・円 500万円 〜 600万円   
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Network Operations - Tier 2 Support (IT)

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