人材紹介Michael Page Japan
|企業名||Multinational Telecommunications/IT Managed Services Firm|
IT関連（インフラ系） - 通信インフラ （ISP・キャリアを含む）
IT関連（インフラ系） - ネットワーク監視
The primary responsibility of this position is to lead and manage operation teams focusing on operations of domestic and global managed layer 1 and layer 2 network and voice services in order to maintain and enhance our service quality.
* Cascade down the company and department objective to members.
* Set and Review MBO for group members
* Interview and decide the candidate for new hiring.
* Give the candidate and reason for promotion and up-shift to Director
* Approve expense and procurement
* Manage shift schedule and attendance.
* Give the carrier development guidance to members
* Promote safety and comfortable working environment
* Plan and provide the necessary training for members
* Lead incident management process for domestic Telco and Voice services.
* Review and update operations process and notification policy accordingly
* Participate in change management process and review changes
* Monitor change, release and problem and coordinate with network engineering team.
* Review and make necessary changes of incident report to customer
* Visit customer to manage complaint and avoid cancellation
* Manage service level and productivity in Telco and Voice service area
What you will need to succeed:
* Management experience of team and people working shift. Experience of scheduling shift of team.
* Experience of working in customer support
* Experience of Customer Service operation
* Knowledge of L1/L2 network
* Excellent communication and negotiation skill
* Language skill: Fluent Japanese and English fluency
* Permanent employee
* Regular working schedule: Monday to Friday, 9am to 5:30pm (1 hour lunch break) - overtime upon discretionary scheme
* Holidays: Saturday, Sunday and National Holidays
* Benefits: Social Insurance, transportation
応募は、以下の応募ボタンからお願いします。詳細につきましては、Samuel Loweryにお問い合わせください+813 6832 8639
Our client is a major IT managed services/telecommunications company that works mainly with financial and insurance companies.
Currently the company is located in Roppongi and there are currently 300 employees working there.
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 500万円 〜 600万円|