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キービジュアル キービジュアル
更新日 2018-05-22
掲載開始日 2018-05-21

Sr. Support Engineer, SAP FICO

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この求人の
取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
IT関連(オープン・WEB系) - ERP・SCM・CRM設計
IT関連(その他) - カスタマーサポートエンジニア
業種 通信・情報サービス関連
勤務地 アジア 日本 東京都

仕事内容 The role is to provide exceptional support for mission-critical SAP applications as part of the company's global customer support team.


Description

The position has the responsibility for researching, troubleshooting and supporting of multiple SAP modules for the company's global clients who use both 4.x and ECC environments. The role of the Sr.Support Engineer, SAP FICO requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

* Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
* Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
* Provide remote-based functional support & training for multiple SAP modules
* Support client customizations, sharing implementation and best practices advice
* Develop application break fixes for critical product defects
* Create scripts to identify, analyze and correct data issues
* Manage one or more key assigned accounts as a technical/functional advisor
* Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
* Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
* Collaborate with team members in a virtual team environment to extend field experience to different client situations
* Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience


Profile

Experience
* 10+ years relevant SAP experience particularly with FI,CO Modules
* 5+ years direct support of application end-users in a Corporate environment
* S/4 Hana Finance is highly desirable
* Product Costing would be an added bonus
* A track record of successful roles in several SAP implementation or upgrade projects
* Deep working knowledge and understanding of supporting business processes
* Analytical, logical problem resolution skills
* SAP certification(s) preferred
* Knowledge of localizations: architecture, implementation and key functionality
* Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application
* Knowledge of maintenance/patching mechanics and SAP architecture
* Demonstrable history solving complex problems across multiple modules

Skills
* Bilingual and fluent in Japanese and English
* Superb trouble-shooting skills and tenacity in problem solving
* Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
* Strong knowledge of key application functionality, tables and relationships
* Deep knowledge of SAP customization/extension methodologies
* Excellent development skills using SAP toolset
* Excellent interpersonal, presentation and communication skills - verbal & written
* Attention to detail and the ability to learn quickly
* Extreme focus on Client satisfaction
* Demonstrated ability to work independently and as part of a team
* Ability to work calmly and professionally in high pressure situations

Desired Qualifications
* The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
* Knowledge of SAP Industry Solutions Public Sector would be an advantage
* Knowledge of any Country Specific Solutions would be an advantage
* A consulting background, while not mandatory, would be useful
* Experience with localizations and global implementations would be an advantage


Job Offer

* Excellent compensation, bonus and benefits packages.
* No bureaucracy, thousand-page rule books or politics - just everyone working together to build a great company through service excellence and client success.
* Work hard, play hard environment - a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events.
* All professionals are encouraged to grow and learn new skills.

* Pre-IPO company.
* Over 1,750 signed clients, including 135 Fortune 500 and Global 100.


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anqi Zhang on +813 6832 8996.
企業について
(社風など)
The company is the leading global provider of third-party support for Oracle and SAP enterprise software and is opening a huge market with tens of thousands of qualified target prospects. The company replaces annual support from Oracle and SAP with an award-winning support program priced at 50% of the current annual support fees. Over 1,750 clients, including 135 of the Fortune 500, and Global 100 have switched from Oracle or SAP to the company's support.



The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFO's. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. The company enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 1100万円 〜 1700万円   
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Sr. Support Engineer, SAP FICO

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