IT関連（オープン・WEB系） - QA/品質管理/テストエンジニア
・ Responsible for reviewing overall IT Service Quality planning, problem management, monitoring action item progress, helping identify risks and providing improvement suggestions.
・ Communicate with other team stakeholders for sharing the strategy of IT services quality improvement.
・ Ensure that the team provides high visibility of the action item status and issues. Report those to IT management team regularly.
・ Create quality metrics and deeply analyzing overall IT Service Quality.
・ Identify improvement areas for the team and across other teams/functions. Drive quality improvement culture within the team.
・ Cost engaged in line management roles including hiring, performance evaluation, goal settings, regular 1on1, budgeting, vendor management and resource planning of the assigned team.
・ Facilitate Monthly/Weekly quality meeting.
|American company that provides insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers... The company operates in 14 countries and has 49 offices with 17,000 employees serving 280 million consumers.|
・ Understand and exhibit the contractual agreements and resolve issues/constrains.
・ Demonstrated ability to work independently and collaboratively with all levels of staff and management.
・ Ability to effectively respond to dynamically changing work environment and to positively influence for managing vendor relations.
・ Able to work under pressure.
・ Budget, Procurement, Contracts and People management.
・ Reasonable IT financial knowledge.
・ License/Certificate ITIL certificate
・ Strong collaboration, negotiation, and influencing skills cross-functionally, cross country and region, and throughout multiple organization levels.
・ Ability to multitask and manage high volumes of activity & demonstrate measurable results.
・ Demonstrated aptitude towards high standards for quality and performance.
・ Entrepreneurial spirit, hands-on approach, focused on continuous and incremental improvement.
・ Knowledge of COBIT and PMP
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 850万円 〜 1000万円|
|給与に関する説明||Base plus 25% annual target incentive.|