Support Engineer at Software Company (up to 11 Million JPY) | Michael Page Japan の求人詳細

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キービジュアル キービジュアル
更新日 2018-05-22
掲載開始日 2018-05-21

Support Engineer at Software Company (up to 11 Million JPY)

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人材紹介
Michael Page Japan
企業名 Software Company (SCM Software)
職種
Michael Page Japan
IT関連(組込み/制御系) - ソフトウェア設計
IT関連(オープン・WEB系) - プロジェクトマネージャー
IT関連(その他) - IT ヘルプデスク
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 As a senior member of Service Operations team, you will provide responsive technical support to customers and perform a range of service operations activities to resolve product or service issues.


Description

* Take over ownership of complex or time critical and out of scope support issues from Tier 1 analysts as directed by management, this would require transferring cases into your own queue, relieving Tier 1 ownership and working cases to resolution.

* Assist with targeted case management (SWAT approach).

* Liaise with Technical Services, Quality Assurance and Development to prioritize and escalate customer support issues.


Profile

* A minimum 4 years working knowledge of RapidResponse or equivalent of knowledge.

* A minimum 6 years' experience as Technical/Customer Support role.

* SaaS support experience is plus.

* Strong research and troubleshooting skills are required.

* Excellent written and verbal communication skills in Japanese and English.


Job Offer

* Permanent employee.

* Regular working schedule: from Monday to Friday from 9 AM to 5 PM.

* Holidays: Saturday, Sunday and National Holidays.

* Benefits: Social Insurance, transportation.


Page Group Japan is acting as an Employment Agency in relation to this vacancy.
企業について
(社風など)
Our Client is a supply chain management and sales and operation planning software company based in Ottawa, Canada. It is listed on the Toronto Stock Exchange. The company was founded in 1984, and went public in June 2014. It has 500 employees worldwide and about 15 in Japan.
応募条件 As a senior member of Service Operations team, you will provide responsive technical support to customers and perform a range of service operations activities to resolve product or service issues.
英語能力 日常会話(TOEIC 475-730)
日本語能力 ネイティヴレベル
中国語能力 なし
年収 日本・円 700万円 〜 1100万円   
休日 Saturday, Sunday and National Holidays.
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Support Engineer at Software Company (up to 11 Million JPY)

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