Senior Technical Support Account Manager | Michael Page Japan の求人詳細

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キービジュアル キービジュアル
更新日 2018-05-17
掲載開始日 2018-05-17

Senior Technical Support Account Manager

  • ★★ スタッフレベル
この求人の
取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
IT関連(その他) - カスタマーサポートエンジニア
営業 - IT・ソフト・通信業界営業
IT関連(その他) - その他
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都

仕事内容 Responsible for managing the support to existing partners in Japan focusing on driving growth with these existing accounts.


Description

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Ensures quality service and operational performance within the parameters of program and delivery standards that drive constant improvement in customer satisfaction.
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Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
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Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
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Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Provides pro-active communication to help customers avoid product or security issues within their environment.
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Engages resources from across support and engineering as needed to resolve customer product or security issues.
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Works with Sales team to identify opportunities for growth in the client environment.
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Collaborates with sales and support groups to demonstrate value of Enterprise support offering to client and identify opportunities for expanded support business.


Profile

* 5年以上の法人のお客様のテクニカルサポート経験
* 3年以上の法人のお客様またはパートナー様のアカウントマネージメント経験(Customer Success Manager, Support Account Manager, Technical Account Managerなど)
* ビジネス英語スキル TOEIC700以上(US本社との会話ができるレベル)
* 変化に対応できる人、リーダーシップと創造力をもって仕事に取り組める人

■有れば望ましい要件:

* チームリーダーやマネージャなどマネージメント経験
* パートナー様とのビジネス拡大の経験
* 機密システムの担当、運用管理の経験
* クラウド全般の知識
* CompTIA Security+やCISSPなど情報セキュリティ関連の資格
* マルウェア、脆弱性、不正侵入などのセキュリティ対策に関する知識
* Windows/Linux OS全般の知識と構築およびチューニング経験


Job Offer

* One of the world's largest dedicated security technology companies.
* Global working environment
* Good work life balance and work culture


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anqi Zhang on +813 6832 8996.
企業について
(社風など)
An American global computer security software company headquartered in California and claims to be the world's largest dedicated security technology company.

As a leading-edge cybersecurity company, the company provides advanced security solutions to consumers, small and large businesses, enterprises, and governments. Security technologies from the company use a unique, predictive capability that is powered by the company's Global Threat Intelligence, which enables home users and businesses to stay one step ahead of the next wave of viruses, malware, and other online threats.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 日本・円 800万円 〜 1000万円   
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Senior Technical Support Account Manager

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