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キービジュアル キービジュアル
更新日 2018-04-28
掲載開始日 2018-04-27

Customer Care Representative

  • ★★ スタッフレベル
この求人の
取扱い会社
人材紹介
Michael Page Japan
企業名 会社名非公開
職種
Michael Page Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
業種 医療・福祉関連
勤務地 アジア 日本 東京都

仕事内容 Reporting to the Customer Care Team Leader/Supervisor, you are responsible for the day-to-day leading and guiding a team of Customer Care Representatives (CCRs) providing support to customers and channel partners. You are professional at all times, and capable of thriving under pressure, in a fast paced team environment. At all times, you place our Customers First.


Description

Order fulfillment - processes quotations, orders, returns, replacements, debits and credits accurately and timely.

Manages telephone calls professionally, with proper phone etiquette.

Responds effectively and efficiently to customer inquiries within 24 hours, ranging from orders, product availability, pricing, shipping, billing (invoices, debits and credits), documentation (proof of delivery, terms of contracts etc.), marketing promotions and sample requests.

Manages customer complaints and follows through to ensure complete closure within 24 hours. Resolves problems through analysis of situations (RCCM) and experience to determine best use of approach and resources.

Reviews all open sales orders and backlog; follows up with relevant supply site contacts, local procurement and planners to ensure on-time shipments. Escalates issues appropriately to ensure prompt resolution. Informs customers of product delinquency and proposed recovery dates.


Profile

Passionate about customer allegiance.

Curious and embrace continuous process improvement.

Self-starter and quick learner.

Positive and greet changes as opportunities.

Take ownership and responsibility for personal performance and delivering quality work.


Job Offer

Exceptional career growth potential

Great salary and compensation package

Opportunity to transfer laterally within other departments


To apple online please click the "Apply" button below. For a confidential discussion about this role please contact Adam Petch on +863 6832 8611
企業について
(社風など)
American multinational biotechnology product development company growing their market share in the Japan market.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   
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Customer Care Representative

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