人材紹介Michael Page Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
Reporting to the Customer Care Team Leader/Supervisor, you are responsible for the day-to-day leading and guiding a team of Customer Care Representatives (CCRs) providing support to customers and channel partners. You are professional at all times, and capable of thriving under pressure, in a fast paced team environment. At all times, you place our Customers First.
Order fulfillment - processes quotations, orders, returns, replacements, debits and credits accurately and timely.
Manages telephone calls professionally, with proper phone etiquette.
Responds effectively and efficiently to customer inquiries within 24 hours, ranging from orders, product availability, pricing, shipping, billing (invoices, debits and credits), documentation (proof of delivery, terms of contracts etc.), marketing promotions and sample requests.
Manages customer complaints and follows through to ensure complete closure within 24 hours. Resolves problems through analysis of situations (RCCM) and experience to determine best use of approach and resources.
Reviews all open sales orders and backlog; follows up with relevant supply site contacts, local procurement and planners to ensure on-time shipments. Escalates issues appropriately to ensure prompt resolution. Informs customers of product delinquency and proposed recovery dates.
Passionate about customer allegiance.
Curious and embrace continuous process improvement.
Self-starter and quick learner.
Positive and greet changes as opportunities.
Take ownership and responsibility for personal performance and delivering quality work.
Exceptional career growth potential
Great salary and compensation package
Opportunity to transfer laterally within other departments
To apple online please click the "Apply" button below. For a confidential discussion about this role please contact Adam Petch on +863 6832 8611
|American multinational biotechnology product development company growing their market share in the Japan market.|
|英語能力||ビジネス会話 (TOEIC 735-860)|