Tech Support Director at Virtualization Leader (up to 22M JPY) | Michael Page Japan の求人詳細

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更新日 2018-04-17
掲載開始日 2018-04-16

Tech Support Director at Virtualization Leader (up to 22M JPY)

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Michael Page Japan
企業名 Global Virtualization Leader
職種
Michael Page Japan
IT関連(インフラ系) - プロジェクトマネージャー
IT関連(その他) - プロジェクトマネージャー
IT関連(その他) - その他
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 Responsible for multiple support teams, processes and Support offers for all company's products supported in a particular geo. Track, monitor and regularly report on department operations.


Description

* Build technical relationships with strategic partners and enterprise customers.

* Develop action plan and implements checks and balances to conduct, review, and respond to customer satisfaction surveys across the Management team. Help prepare action plan(s) to address identified issues.


Profile

* Experience in managing large (at least 20 members) technical support/post-sales teams.
* Must have strategic and operational experience in a leadership capacity and the understanding of multiple departments and/or geographies.

* Must be experienced in identifying and implementing changes in process, organization and personnel, which will enhance the quality and efficiency of data and support operations.


Job Offer

* Permanent employee.

* Regular working schedule: Monday to Friday, 9am to 5:30pm (1 hour lunch break) - overtime upon discretionary scheme.

* Holidays: Saturday, Sunday and National Holidays.

* Benefits: Social Insurance, transportation.


Page Group Japan is acting as an Employment Agency in relation to this vacancy.
企業について
(社風など)
Our client is an American multinational software company that provides server, application and desktop Virtualization, networking, software as a service (SaaS), and cloud computing technologies. They support more than 2,000 of the world's largest, most reliable infrastructure.
応募条件 Responsible for multiple support teams, processes and Support offers for all company's products supported in a particular geo. Track, monitor and regularly report on department operations.
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
中国語能力 なし
年収 日本・円 1700万円 〜 2500万円   
休日 Saturday, Sunday and National Holidays.
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Tech Support Director at Virtualization Leader (up to 22M JPY)

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