BiOS, Inc. / 株式会社バイオス
IT関連（インフラ系） - プロジェクトマネージャー
IT関連（その他） - プロジェクトマネージャー
IT関連（汎用系） - プロジェクトマネージャー
・The mission of the Service Delivery Team Administrator is to provide and/or secure resolution to all customer incidents and problems, with a primary focus on Executive Support.
・This role will need good Japanese verbal and written skills. Including basic English verbal support.
・The individual will need to have a high level of understanding desktop engineering, desktop support, LAN concepts, and telephony. S/he will liaise with the larger ITS entity to ensure the site requirements are met and to represent the user needs for new services.
S/he participates in and/or manages daily Executive Support issue resolution and improvement projects of varying scope that relate to Infrastructure. It is the responsibility of the Executive Support Technician to ensure consistent documentation of the site ITS services, align these services with the established standards, and work through a human network from other parts of the organization to share experience and expertise.
・The leadership team will have direct access to engage with the role for all support issues. The role won’t leverage the SD or OSS team unless needed for larger projects/issues.
Essential Skills and Experience
・Manage asset inventories including databases such as Active Directory, Asset management, SCCM
・Has business communication skills
・Excellent troubleshooting skills required
・International people management
・Fluent in English
・Document writing skills
・Multimedia skill set - ability to produce training programs
・Certificates or equivalent experience required in IT Services and technologies
・Excel, SQL data base skills for interpreting and managing inventory Data
・Project Management Certifications
・Minimum of six years’ experience in a help desk or front-line support role
・Microsoft Office support experience required particularly with Microsoft Outlook and remote support.
・Customer service mindset
|英語能力||ビジネス会話 (TOEIC 735-860)|