サービスデリバリーリーダー / Service Delivery Team Lead | BiOS, Inc. / 株式会社バイオスの求人詳細

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キービジュアル キービジュアル
更新日 2018-05-23
掲載開始日 2018-05-15

サービスデリバリーリーダー / Service Delivery Team Lead

  • ハイクラス
  • ★★★★ マネージャーレベル
  • 上場企業
  • 転勤無し
  • 中高年歓迎
企業名
直接採用

BiOS, Inc. / 株式会社バイオス

職種
BiOS, Inc. / 株式会社バイオス
IT関連(インフラ系) - プロジェクトマネージャー
IT関連(その他) - プロジェクトマネージャー
IT関連(汎用系) - プロジェクトマネージャー
業種 ITコンサルティング
勤務地 アジア 日本 東京都

仕事内容 ・The mission of the Service Delivery Team Administrator is to provide and/or secure resolution to all customer incidents and problems, with a primary focus on Executive Support.

・This role will need good Japanese verbal and written skills. Including basic English verbal support.

・The individual will need to have a high level of understanding desktop engineering, desktop support, LAN concepts, and telephony. S/he will liaise with the larger ITS entity to ensure the site requirements are met and to represent the user needs for new services.
S/he participates in and/or manages daily Executive Support issue resolution and improvement projects of varying scope that relate to Infrastructure. It is the responsibility of the Executive Support Technician to ensure consistent documentation of the site ITS services, align these services with the established standards, and work through a human network from other parts of the organization to share experience and expertise.

・The leadership team will have direct access to engage with the role for all support issues. The role won’t leverage the SD or OSS team unless needed for larger projects/issues.
応募条件 Essential Skills and Experience
・Manage asset inventories including databases such as Active Directory, Asset management, SCCM
・Has business communication skills
・Excellent troubleshooting skills required
・International people management
・Fluent in English
・Document writing skills
・Multimedia skill set - ability to produce training programs

Essential Qualifications
・Certificates or equivalent experience required in IT Services and technologies
・Excel, SQL data base skills for interpreting and managing inventory Data
・Report writing
・ITIL
・Project Management Certifications
・Minimum of six years’ experience in a help desk or front-line support role
・Microsoft Office support experience required particularly with Microsoft Outlook and remote support.
・Customer service mindset

英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   
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