人材紹介Michael Page Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
You will be one of the start up member of customer service team in Japan.
Maximize Trade sales with his/her own production and by ensuring a qualitative Trade customer relation.
This position will only deal with BtoB customer service.
* Handling phone calls and emails on cruise booking and inquires by providing high quality and professional service to customers
* Handling cruise booking including but not limited to cancel cabin, changing cabin, input data as well as to ensure and guide our travel agents/customers to comply with company policy and regulations
* Follow up with travel agents on cabin sales status and report to Call Center Supervisor
* Contact travel agents/customers for each complaint response
* Handling complaints by acknowledging the complaint & escalate to Call Center Supervisor for review/advise/handling if necessary
* Send announcements/notices to travel agents/customers
* Handling cruise ticketing related to urgent requests
* Ensure correct handling of special needs and specific requests by following agreed corporate procedures and ensuring the follow-up contact with the clients
* Fill in comments in the company Reservation System (B2E) correctly to ease others colleagues work and ensure a qualitative follow-up of the clients
* Deal with disagreement and escalate to the Supervisor in case of more complex conflict.
* Speaks native level of Japanese
* Good command of English in reading, listening, writing and speaking
* Experience for operations to consumer or business partners
* Minimum one year working experience in customer services and/or travel industry
* Basic PC skills including Microsoft Office products, spreadsheets and/or CRM applications
* Good customer service skills as well as can work under pressure
* Company discount (Free cruising trip for the employee and their family)
* Take an important role of the start up team
* Great office location (moving to a new office this Summer)
応募は、以下の応募ボタンからお願いします。詳細につきましては、Aya Hattoriにお問い合わせください+813 6832 8688
This is one of the well known cruising company that has been on television commercials.
They have just started to run their own customer service here in Tokyo and looking for a talented person to be one of the member.
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 400万円 〜 500万円|