【Global IT Solution Company】Technical Support Engineer MO11235 | スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.の求人詳細


キービジュアル キービジュアル
更新日 2018-05-15
掲載開始日 2018-05-08

【Global IT Solution Company】Technical Support Engineer MO11235

  • ★★★ シニアレベル
  • 転勤無し
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
企業名 会社名非公開
スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
IT関連(その他) - IT ヘルプデスク
IT関連(その他) - カスタマーサポートエンジニア
IT関連(インフラ系) - サーバー設計・構築
業種 ソフトウェアベンダー
勤務地 アジア 日本 東京都
アジア 日本
仕事内容 As a Technical Support Engineer, you will be an integral member of a team responsible for quickly resolving highly technical, complex issues.

‐ Develop methods and best practices for delivering outstanding service
‐ Resolve complex technical problems, including escalations to our product engineers as well as participate in knowledge sharing
‐ Own resolution of Incidents raised by the Customer, on a variety of technical issues including email processing, anti・abuse configuration and Webmail processing
‐ Proactively monitor and conduct health checks of the platforms under your responsibility, to ensure the systems are running at optimum levels
‐ Prepare, review and execute procedures for housekeeping tasks
‐ Interact with other teams to resolve complex issues, owning them to resolution
‐ Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to products and services
Global IT Solution Company
勤務時間 9:30 - 18:30(Mon - Fri)
応募条件 ‐ Knowledge and experiences of SMS/MMS, IMS, SIP, RCS technologies
‐ Knowledge of common protocols and technologies (SMTP, POP, IMAP, TCP/IP, DNS) and tools.
‐ Programming knowledge and experience (Perl/shell scripting, C/C++ reading and debugging preferred)
‐ In・depth knowledge of Linux/UNIX Operating Systems and concepts, including advanced troubleshooting
‐ Ability to run basic SQL commands
‐ Exposure to NoSQL DB technologies such as Cassandra.
‐ Experience in technical support, and or network engineering
‐ Strong client support experience
英語能力 日常会話(TOEIC 475-730)
日本語能力 ネイティヴレベル
年収 日本・円 700万円 〜 1000万円   
給与に関する説明 ‐ Social insurance
‐ Transportation Fee
休日 Saturday, Sunday, and National Holidays
契約期間 Permanent
最寄り駅 東京23区内/ Tokyo




スキルハウス・スタッフィング・ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.




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【Global IT Solution Company】Technical Support Engineer MO11235