人材紹介トップテック インフォマーティックス株式会社 / TopTech Informatics K.K
IT関連（その他） - IT ヘルプデスク
We are hiring for Desktop Support Engineer for our client in Osaka This is a good opportunity to use your English skills and work in a global environment!
VISA Sponsorship available to selected candidates if required.
Main Responsibilities include:
・ Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs,
・ Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
・ To provide infrastructure administration functions
・ Providing on-site cover during business hours
・ Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
・ Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
・ Taking ownership of issues through to resolution on all appropriate requests.
・ Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
・ Move equipment associated with escalated help desk incidents and service requests
・ Performing asset inventory activities as needed.
・ Trains and orients staff on use of hardware and software.
・ Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
・ Works with procurement staff to purchase hardware and software.
・ This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
|Our client is a leader in Medical devices sector.|
|勤務時間||Regular hours 9AM to 6PM|
・ Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
・ Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
・ Administration experience of MS Active Directory users & groups, policies and management concepts
・ Conversation level in Japanese and English
|英語能力||ビジネス会話 (TOEIC 735-860)|
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