アプリケーション障害分析&改善室 システムアナリスト | Ahead Groupの求人詳細

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更新日 2018-11-02
掲載開始日 2018-08-21

アプリケーション障害分析&改善室 システムアナリスト

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企業名
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Ahead Group

職種
Ahead Group
IT関連(組込み/制御系) - プロジェクトマネージャー
IT関連(オープン・WEB系) - プロジェクトマネージャー
IT関連(汎用系) - QA/品質管理/テストエンジニア
業種 ITコンサルティング
勤務地 アジア 日本 東京都

仕事内容 Ahead Consulting is seeking a アプリケーション障害分析&改善室 システムアナリスト (Application Failure Analysis & Improvement Room System Analyst) for a permanent role that we are looking to fill at an International Insurance Company in Tokyo.

Summary of Responsibilities:
System Analyst(SA)
Tracking and Reporting the Problem Management
Implementation of root cause analysis and Improvement

Dimensions of Position:
SA have opportunities for:
Identify the root cause of the problems that occurred, work with the business team and other SAs to improve
Tracking and Reporting the Problem Management
Provide executive communication to Senior AMS Management (e.g. escalation, status reports).

Principal Responsibilities:
SA have responsible for:
Perform all activities related to Problem management.
Align with Global Production Support initiative to ensure consistency and process compliance.
Work with closely SAs and vendors to be the single point of contact to serve as a communications hub to Problem management and Improvement.
Manage the Problem management methodology including processes, templates and tools.
Manage and maintain required documents regarding processes.
Reporting the status and statistics related activities of Problem Management.

Knowledge/Skills/Competencies Required:
5years+ : Experience developing Web system as team leader
10years+ : Communication, collaboration and teaming skills; skills and experiences in working level communication and presentations
3years+ : Experience in problem management in system development
Good understanding of ITIL framework

Nice to have:
Experiences Problem management operation with ServiceNow
Business Systems and Problem management specialist

Personal Attributes:
Japanese : Native Level , English : Conversational Level
Excellent Analytical thinking and Relationship Management skills
Consultative, partnering, facilitating and influencing skills with many audiences and cultures locally
Strong interpersonal, conflict resolution, decision making, problem solving and negotiation skills
英語能力 日常会話(TOEIC 475-730)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 経験と能力に基づく   
契約期間 Permament
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