Technical Support at a global medical device company ||テクニカルサポート | RGF Professional Recruitment Japanの求人詳細


キービジュアル キービジュアル
更新日 2018-11-09
掲載開始日 2018-03-12

Technical Support at a global medical device company ||テクニカルサポート

  • ★★ スタッフレベル
RGF Professional Recruitment Japan
企業名 会社名非公開
RGF Professional Recruitment Japan
カスタマーサービス - カスタマーサービス/カスタマーサポート
勤務地 アジア 日本 東京都

仕事内容 ・Owns responsibility to resolve issues related to proprietary and web based applications used by customers. This involves evaluating the nature of the problem, determining the appropriate solution and providing assistance to drive the situation for the customer to be happy
・Provide remote desktop support to customers
・Communicate with customers and distributors in a polite, professional and friendly manner
・Work within specified service level agreements for response and issue closures times
・Monitor, respond, update and close tickets sent to the team via a proprietary system and
・Monitor and respond to emails sent to a common team inbox
・Use of the customer service phone queue system
・Contribute to and maintenance of the shared team knowledge base and procedures
・Work with company support teams and Distributors across Europe and Asia Pacific
・Identify process and other improvements within the department
・Train new team members or members of other departments on topics related to Tech Support
・Participate in special projects and/or training when requested
Global medical device company with industry-leading innovative products. Small team with a fast paced environment
応募条件 ・Fluent in Japanese, excellent level of English is required
・Minimum 5 years software/hardware help desk and/or front line customer service experience
・Experience working in a team environment
・Experience working in the Healthcare, Pharmaceutical or Medical Device industry is desirable
・Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
・Ability to write routine reports
・Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
・Ability to apply concepts of basic algebra and geometry
・Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
・Ability to compute rate, ratio and percentage
・Ability to define problems, collect data, establish facts and draw valid conclusions
英語能力 流暢 (TOEIC 865点以上)
日本語能力 ネイティヴレベル
年収 日本・円 500万円 〜 700万円   

Technical Support at a global medical device company ||テクニカルサポート