Customer Service Executive || カスタマーサービスエグゼクティブ | RGF Professional Recruitment Japan Contract Divisionの求人詳細


キービジュアル キービジュアル
更新日 2018-03-16
掲載開始日 2018-03-16

Customer Service Executive || カスタマーサービスエグゼクティブ

  • ★★★ シニアレベル
RGF Professional Recruitment Japan Contract Division
企業名 会社名非公開
RGF Professional Recruitment Japan Contract Division
カスタマーサービス - カスタマーサービス/カスタマーサポート
カスタマーサービス - その他
勤務地 アジア 日本 東京都

仕事内容 Responsibilities:

・Work in 24x7 shift as single point of contact for customers
・Understand services and follow operational process
・Respond to inquiries, requests, and investigation requests to customers (phone/e-mail)
・Proactive notify events/alarms/incidents to customers according to notification policy
・Create ticket and track all communication between customer and  until resolution
・Escalation and coordination with relevant departments and/or partners to resolve customer inquiries and requests
・Internal escalation for customer complaints / major incidents in timely manner based on escalation criteria
・Collect feedbacks from customer to improve customer satisfaction
応募条件 What you will need to succeed:

・Experience in handling customer call/e-mails for complaints and inquiries
・Experience in Telecom industry (Experience in customer service is desirable)
・Good interpersonal skill
・Ability to multi-task

・Fluent in Japanese and English for speaking, listening, writing, and reading
・Microsoft Office (Excel / Word /Powerpoint)
・Basic knowledge of Telecommunication network and IT services
・Able to work on 24/7 shift pattern (Including night shift)

・See through customers` eyes (Customer-oriented mindset)
・Strong communication skill
・Strong negotiation skill
・Logical Thinking and behaviour
・Cautious and careful
英語能力 流暢 (TOEIC 865点以上)
日本語能力 流暢(日本語能力試験1級又はN1)
中国語能力 なし
時給 経験と能力に基づく
見込み年収 経験と能力に基づく
給与に関する説明 月給450,000円~500,000円
契約期間 契約社員

Customer Service Executive || カスタマーサービスエグゼクティブ