Primary Support Engineer, SAP Basis Hana - Remote Japan or Australia | Frank Recruitment Group PTE Ltdの求人詳細


キービジュアル キービジュアル
更新日 2018-01-09
掲載開始日 2018-01-09

Primary Support Engineer, SAP Basis Hana - Remote Japan or Australia

  • ★★★ シニアレベル
Frank Recruitment Group PTE Ltd
企業名 会社名非公開
Frank Recruitment Group PTE Ltd
IT関連(オープン・WEB系) - ERP・SCM・CRM設計
IT関連(オープン・WEB系) - WebアプリケーションSE
IT関連(汎用系) - アプリケーションSE
業種 ITコンサルティング
勤務地 アジア 日本
オセアニア オーストラリア
仕事内容 Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Translate case details into Japanese and into English when working with global team members from both Oracle Product line and SAP Product Line
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide remote-based functional support & training for multiple SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience


• SAPとテクノロジに関する豊富な専門知識に基づいて、トラブルシューティングを行い、複雑な問題を解決する
• 顧客のニーズとビジネスの変化を理解・サポートし、高い顧客満足度を維持するために、日常的に顧客と緊密に連携する
• 様々なSAPモジュールに対してリモートベースでの障害サポートと知見を提供する
• お客様が実施したカスタマイズに対し、実装方法やベストプラクティスに関するアドバイスを提供する
• 複数の顧客に対し、専任エンジニアとして円滑なコミュニケーションを提供する
• リモート接続にてお客様の開発・テスト環境にアクセスし、弊社独自のツールを使用して実践的な支援を提供する
• 24時間365日稼働しているサポート組織に積極的に協力してください。業務時間外(夕方、週末、祝祭日を含む)に対し年に数回程度の頻度で柔軟な割り当てを行いますので、その間は電子メールなどのお客様からの連絡を意識して頂く必要があります。
• 知識共有、各種ツール、創造的プロセスの開発と管理に貢献し、顧客満足度の向上に貢献する
応募条件 Experience

• Relevant SAP experience particularly with SAP Basis
• Direct support of application end-users in a Corporate environment
• SAP S/4 Hana experience is required
• DB2 expertise would be an added bonus
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of localizations: architecture, implementation and key functionality
• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules


• Ideally bilingual Japanese and English
• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations

Desired Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of SAP Industry Solutions Public Sector would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

• SAPベーシスコンサルタントとしての業務経験(10年以上が好ましい)
• SAP導入プロジェクト、またはアップグレードプロジェクトにおける成功実績
• 分析、および問題解決能力
• 組織内連携、コミュニケーション、関係構築能力
• ビジネスレベルの日本語コミュニケーション能力
• DB2、SQLサーバーなどのDBに関する専門知識
• SAP Hanaコンサルタントとしての業務経験
• ローカリゼーションに関する知識:アーキテクチャ、実装、主要機能
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 700万円 〜 1500万円   

Primary Support Engineer, SAP Basis Hana - Remote Japan or Australia