人材紹介ヘイズ・スペシャリスト・リクルートメント・ジャパン株式会社／Hays Specialist Recruitment Japan K.K.
|企業名||Online hotel reservation company|
カスタマーサービス - カスタマーサービス/カスタマーサポート
Global hotel reservation agency is seeking a customer service team leader to manage small team of 14-17
Your new company One of the world's most famous online reservation companies is seeking a customer service executive to manage and coach a team of 14-17, and support Japanese and non-Japanese customers. Working with over a million hotels world-wide, this company not only has a strong client base but also brand-name recognition. Located in central Tokyo, this role will allow you to grow your skills and experience, and set you on a fast-track career path to one day be in a management or leadership position.
Your new role
As a customer support executive Team Lead you will be responsible for tracking, managing and coaching customer service staff in your team. You will also be handling incoming calls and emails regarding pre and post reservation inquiries, modifying or changing existing reservations, and be the liaison between customers and hotels to resolve any issues. In other words, you will be handling relationships between clients (hotels) and customers (guests).
What you'll need to succeed
To be successful in this role you will need speak, read and write native level Japanese and high business English. You will need to have experience in managing a call center, or call center team. You will also need motivation to do hands-on customer service and resolve issues, but also have patience and empathy. They are open to candidates of all backgrounds, but customer service experience is a plus.
What you'll get in return
For this position you will be earning a competitive salary that will be subject to raise each year. You will also be entitled to quarterly and yearly bonuses, and free breakfast and lunch every day. This is also a fast-track career-path role, meaning you can be promoted quickly to a variety of roles in Japan and overseas.
What you need to do now
If you think you are the right person for this job please contact Carolanne Hyakuno at firstname.lastname@example.org [mailto:email@example.com] or at 03-3560-1376 to apply. Job ID: 1049138
|Global hotel reservation agency|
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 500万円 〜 600万円|