Technical Support Staff/Engineer | マンパワーグループ株式会社/ManpowerGroup Co.,Ltd.の求人詳細

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キービジュアル キービジュアル
更新日 2018-09-18
掲載開始日 2018-08-21
ジョブコード: CSP051825 -AM

Technical Support Staff/Engineer

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この求人の
取扱い会社
人材紹介
マンパワーグループ株式会社/ManpowerGroup Co.,Ltd.
企業名 会社名非公開
職種
マンパワーグループ株式会社/ManpowerGroup Co.,Ltd.
IT関連(その他) - カスタマーサポートエンジニア
電機(電気/電子/半導体) - セールスエンジニア/サービスエンジニア
機械(自動車/プラント/精密機器) - セールスエンジニア/サービスエンジニア
業種 産業機器・重電・設備メーカー
勤務地 アジア 日本 東京都

仕事内容 Objectives:
- Provide high-quality and effective technical support to our growing customer base, delivering solutions to both technical and non-technical end users
- Self-dependent analysis and clarification of customer requirements
- Project support in collaboration with the Project Manager

Responsibilities:
- Installing, configuring and maintaining computer hardware, operating systems and application software;
- Installation and commissioning of systems on site
- Troubleshooting system problems and diagnosing and solving hardware/software faults
- Talking clients through a series of actions, either face to face, via e-mail or over the telephone to help set up systems or resolve issues
- Support customers with operational questions about our systems (user support), including procedural documentation and relevant reports
- Replacing parts as required (on-site)
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Communicating customer needs and wishes to our development and engineering staff
- Providing trainings to customers as required
- Technical Support Engineers may be required to be on-call on a rotating basis throughout the year
- Regular business trips inside Japan, especially to ski resorts (mainly in winter and before/after the winter season)
企業について
(社風など)
We develop, manufactures and distributes gate systems for ticketing and access control, and is a global player in its market.
Consisting of hardware components and software solutions, using barcode and RFID technologies, these systems are especially for use in ski areas, stadiums, convention centers, theme parks and public transport.
With headquarters and production in Austria, Axess operates 10 branches in 9 countries with a total of about 200 employees.
応募条件 Skills/Qualifications:
- - Education/knowledge in electronics/IT
- Knowledge of Windows OS, networks and database systems (basic to intermediate knowledge)
- Prioritizing and managing multiple open cases at one time
- Communication skills and social skills – self-management and conflict management abilities
- Ability to learn quickly and teach others
- Motivated by solving problems and helping others
- Ability to work with a geographically dispersed organization
- Excellent knowledge of Japanese (native speaker) and English language in spoken and written form
- Additional language skills (Korean, Chinese) would be appreciated
- 8-10 years previous working experience, preferably in a technical field
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 400万円 〜 600万円   
給与に関する説明 社会保険完備
休日 土日祝 ※休日障害対応を遠隔にて対応の場合あり
有給休暇
夏期休暇
契約期間 正社員
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