【ITSM マネージャー】※グローバル企業で英語活かせます | ACS Japan K.K. / ACS Japan株式会社の求人詳細


キービジュアル キービジュアル
更新日 2019-02-06
掲載開始日 2019-01-08

【ITSM マネージャー】※グローバル企業で英語活かせます

  • ハイクラス
  • ★★★★ マネージャーレベル
ACS Japan K.K. / ACS Japan株式会社
企業名 会社名非公開
ACS Japan K.K. / ACS Japan株式会社
IT関連(インフラ系) - プロジェクトマネージャー
業種 生命保険・損害保険
勤務地 アジア 日本 東京都

仕事内容 英語必須のポジションの為、以下すべて英語表記とさせて頂きます。

Position: ITSM Manager of IT Infrastructure Service / IT Service Management Team

・ Design & optimize the ITSM processes to ensure consistency across all IT (Application Development and Infrastructure organizations)
・ Align to company's global process and tools (Service Now) where possible.
Implement, train and maintain ITSM tools (Service Now)
・ Design and operations need to be continuously improved by cooperating/discussing with global service owner.
・ Tailoring communications to various key stakeholders during high impact incidents is a critical responsibility
・ Ensure root cause analysis and remediation plans are tracked and implemented in a timely manner
・ Define KPIs for IT services and drive improvements based on KPI data
・ Staff and vendor management relate to delivering IT services
・ Ensure compliance with control policies and all risks identified through self-assessments or outside groups are addressed in a timely manner
Be familiar with the CAB (Change Advisory Board) process enough to act as a deputy and backup for the CM service owner.
応募条件 【必須条件】
・ Leadership skills to manage an unit of 3+ staff (FTE + vendors staff)
・ Strong teamwork skills to work across regions (Asia, US, EMEA) and with other parts of the Japan IT organization
・ Take a “Command & Control” role to ensure incidents are well managed, communicated and ultimately resolved in a timely manner
・ Strong communication skills to manage senior stakeholders (particularly during major incidents)

・ 3+ years’ experience in a similar ITSM (ITIL related role) or Help Desk based role
・ Broad IT understanding ( in-depth technical skills is not)
・ Experience working in insurance or bank is recommended but not required
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 日本・円 1000万円 〜 1100万円   
契約期間 正社員雇用




ACS Japan K.K. / ACS Japan株式会社




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【ITSM マネージャー】※グローバル企業で英語活かせます