人材紹介ACS Japan K.K. / ACS Japan株式会社
IT関連（インフラ系） - プロジェクトマネージャー
Position: ITSM Manager of IT Infrastructure Service / IT Service Management Team
・ Design & optimize the ITSM processes to ensure consistency across all IT (Application Development and Infrastructure organizations)
・ Align to company's global process and tools (Service Now) where possible.
Implement, train and maintain ITSM tools (Service Now)
・ Design and operations need to be continuously improved by cooperating/discussing with global service owner.
・ Tailoring communications to various key stakeholders during high impact incidents is a critical responsibility
・ Ensure root cause analysis and remediation plans are tracked and implemented in a timely manner
・ Define KPIs for IT services and drive improvements based on KPI data
・ Staff and vendor management relate to delivering IT services
・ Ensure compliance with control policies and all risks identified through self-assessments or outside groups are addressed in a timely manner
Be familiar with the CAB (Change Advisory Board) process enough to act as a deputy and backup for the CM service owner.
・ Leadership skills to manage an unit of 3+ staff (FTE + vendors staff)
・ Strong teamwork skills to work across regions (Asia, US, EMEA) and with other parts of the Japan IT organization
・ Take a “Command & Control” role to ensure incidents are well managed, communicated and ultimately resolved in a timely manner
・ Strong communication skills to manage senior stakeholders (particularly during major incidents)
・ 3+ years’ experience in a similar ITSM (ITIL related role) or Help Desk based role
・ Broad IT understanding ( in-depth technical skills is not)
・ Experience working in insurance or bank is recommended but not required
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 1000万円 〜 1100万円|