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更新日 2017-06-22
掲載開始日 2017-06-15

Community Success Lead

  • ★★ スタッフレベル
  • 女性歓迎
  • 中高年歓迎
企業名
直接採用

Discogs

職種
Discogs
カスタマーサービス - カスタマーサービス/カスタマーサポート
営業 - サービス業界営業
マーケティング/PR - イベント企画/運営
業種 その他IT関連
勤務地 アジア 日本 東京都
アジア 日本 埼玉県
アジア 日本 神奈川県
仕事内容 We are looking for a Community Support Lead to support our growing Japanese user base. The ideal candidate will be a top-notch interpersonal communicator, problem-solver, and a real people-person. This position will lead Community Support located in Japan, partner closely with US based and NL based Community Support Leadership and the Company Leadership Team based in Beaverton, OR, US. The ability to guide and mentor team members, collaborate with all teams -- spanning across different time zones -- and respond to users with empathy will be critical to your success. A main focus of this role is to support our growth in Japan. This is a remote position as we have not yet established an office space in Japan. You will work directly with our current Japanese support representative who is located in Tokyo.

Responsibilities

- Provides quality and efficient community support through daily management of Community Support Representatives, including coaching, mentoring, recognizing and rewarding, and problem solving.
- Provides clear, concise, and empathetic written responses to requests for support with Discogs marketplace policies and processes, user account activity, and basic discography guidance.
- Assists the Community Support Manager with development, analysis, implementation of staffing, training, scheduling, and reward/recognition programs.
- Provides Community Support Manager with daily/as-needed reports on staff performance and progress.
- Resolves community member disputes and provides corrective action where appropriate.
- Initiates, tracks, and manages a variety of projects, in liaison with other departments, which enhance Community Support Representative efficiency and effectiveness.
企業について
(社風など)
Discogs is the largest database of music information. Each month, millions of people use Discogs to connect and learn about music as well as buy and sell it. We are a small and creative company where each employee’s contribution can have a large impact. As Discogs continues to grow, we are looking for bright, dedicated, innovative, and highly motivated people to help us realize the vision of Discogs: To be the premier website for music enthusiasts everywhere.
勤務時間 full-time position. Monday - Friday, with rotating weekend shifts and flex days.
応募条件 - Above all -- a genuine passion for music!
- At least 2-3 years experience in leading a team of representatives in customer-facing positions.
- Fluency in both English and Japanese (written and spoken).
- Experience in a team-based work environment.
- Excellent time-management and interpersonal communication skills.
- Ability to work select weekend flex shifts.
英語能力 流暢 (TOEIC 865点以上)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 日本・円 550万円 〜 650万円  
給与に関する説明 - Education Training
- Competitive Salary (Salary + Quarterly Bonus)
- Flexible working environment
- Your choice of hardware (MacBook Air is most commonly used by our CS Reps)
- Work from home, shared workspaces or coffee shops. You decide what works best for you
- Fun and Dynamic Culture
休日 Paid Holidays
Five-Day Workweek
Child-care Leave
Sick Leave
契約期間 2 year contract
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