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キービジュアル キービジュアル
更新日 2017-03-23
掲載開始日 2017-03-20

Customer Quality Assurance Manager

  • ★★★ シニアレベル
企業名
直接採用

Pioneer Cable Network Corporation

職種 電機(電気/電子/半導体) - 品質管理
カスタマーサービス - カスタマーサービス/カスタマーサポート
業種 その他
勤務地 アジア 日本 東京都

仕事内容 As of 31th March, Company name will be changed to "Technicolor Pioneer Japan K.K."

【Summary】
●Maintain intimacy with customer, and ensure efficient management of any customer complaints on product quality related topics
●Identify and clarify customer’s quality expectation with assistance from DQA/MQA/SQA and Post Sales, or with customer directly if necessary
●Help MQA/Post Sales establish OQA criteria in factory and in repair center to ensure customer quality expectation are met
●Collect and analyse field return data supplied by Post Sales and/or customer for adverse trends and out-of-target situations, identifying the top failures, and evaluating risks from the field return.


【Responsibility】
●Work in a multi-time zone / multi-national environment
●Speak for customer for all quality related topics
●Attend regular customer quality meetings
●Participate in the project core teams to give inputs regarding customer quality issues when needed
●Follow up product quality once shipped to customer and ensure it is in line with quality target set internally and with customer
●Drive internal teams for failure analysis and continuous improvements for field failures
●Follow-up with Post Sales of any rework process in case of epidemic failures or significant rework for customer
●Communicate to customer the CEM’s quality data as needed to meet the customer needs / contract
●Support MQA to manage customer audits with the manufacturing partners as needed
企業について
(社風など)
Technicolor is home to industry-leading creative and technology professionals committed to the creation, management and delivery of entertainment content to consumers around the world.
Propelled by a culture of innovation and underpinned by a dedicated research organization, the company’s thriving licensing business possesses an extensive intellectual property portfolio focused on imaging and sound technologies.
Serving motion picture, television, and other media clients, the company is a leading provider of high-end visual effects, animation, and post-production services.

In support of network service providers and broadcasters globally, Technicolor ranks among the world leading suppliers of digital content delivery services and home access devices, including set-top-boxes and gateways.
The company also remains a large physical media service provider, being one of the world’s largest film processors and independent manufacturers and distributors of DVDs and Blu-ray discs™.

For more details, pls check our website.
応募条件 ●10 years of relevant experience in multi-national company
●Strong communication/presentation skills
●Fluent in written and spoken Japanese as well as English
●Prior customer interface experience
●Good team player
●Strong problem solving skills
●Good at data compilation and statistics
●Electronic product experience, preferred with engineering background
●Familiar to use quality tools (pareto chart, 8D report, etc)
●Frequent travel in the regi
英語能力 流暢 (TOEIC 865点以上)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく  
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