【英語を活かす】カスタマーサービススペシャリスト/ Customer Service Specialist | ロバート・ウォルターズ・ジャパン株式会社/Robert Walters Japan K.K.の求人詳細

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2025.12.12 [Fri.]

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更新日 2025-11-07
掲載開始日 2025-11-07

【英語を活かす】カスタマーサービススペシャリスト/ Customer Service Specialist

この求人の取扱い会社	ロバート・ウォルターズ・ジャパン株式会社/Robert Walters Japan K.K.
企業名	接続性とセンサーソリューション企業
職種	流通・小売/消費財/ファッション - その他
業種	電力・ガス・石油・エネルギー関連
勤務地	アジア日本神奈川県
仕事内容	A multinational connectivity and sensor solutions company is looking for a Customer Service Specialist (Energy BU). The selected candidate will manage order processing, coordinate with internal teams, and ensure a smooth customer experience from order entry to delivery. This is a hybrid setup role. Responsibilities: * Process and manage customer orders using SAP in line with company policies * Coordinate with planning and logistics teams to ensure timely delivery * Review customer backlog weekly to meet billing and performance targets * Collaborate with overseas factories and internal teams to enhance order and delivery efficiency * Handle customer complaints, claims, returns, and replacements * Maintain accurate documentation in accordance with company's retention policy * Communicate with external customers via Service Cloud and support sales-related events Requirements: * Bachelor's degree or above * More than 3 years of experience in a customer service role * Experience with SAP Sales Distribution / OTC * Proficient in MS Office Suite * Business level Japanese; proficient in written and verbal English
企業について（社風など）	A global leader in connectivity and sensor solutions, this company empowers industries through innovative technologies that enable a safer, sustainable, and more connected world. Renowned for its collaborative culture and cutting-edge engineering, it offers professionals the opportunity to shape the future of advanced connectivity and automation. Keywords: カスタマーサービス, 受注処理, エネルギー, SAP, 顧客関係, 物流, 請求管理, 求人, 外資系 Job Ref: 9QTRVC
勤務時間	お問い合わせください
応募条件	More than 3 years of experience in a customer service role
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ビジネス会話(日本語能力試験2級又はN2)
年収	日本・円 600万円〜 1200万円