Customer Service and Logistics for Global Medical | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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更新日 2025-05-06
掲載開始日 2025-05-06

Customer Service and Logistics for Global Medical

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この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	医療・福祉関連
勤務地	アジア日本東京都
仕事内容	A Customer Service & Logistics Specialist ensures timely and accurate order processing, delivery coordination, and customer support while managing logistics operations to uphold the company's mission of saving lives. This role involves problem-solving, cross-functional collaboration, and contributing to the efficient distribution of life-saving medical products globally. Description 1 Customer Support * Handling customer inquiries related to orders, products, and services. * Ensuring timely and accurate communication to address concerns and provide solutions. * Building strong relationships with clients, including healthcare professionals, institutions, and distributors. * Order Processing and Management * Managing end-to-end order fulfillment, including order entry, updates, and tracking. * Coordinating with internal teams like sales, production, and finance to ensure smooth operations. * Logistics Coordination * Ensuring on-time delivery of products by collaborating with shipping and logistics providers. * Monitoring inventory levels and coordinating with warehouse teams to fulfill orders. * Managing import/export documentation and compliance with regulations. * Problem-Solving * Proactively addressing delivery issues, delays, or product returns. * Handling escalations and finding resolutions that align with company policies and customer satisfaction. * Process Improvement * Identifying inefficiencies in order management or logistics and suggesting enhancements. * Utilizing tools and systems to streamline processes, such as ERP or CRM software. Profile * Customer Service Skills * Strong interpersonal and communication abilities to handle diverse customer needs. * Logistics Knowledge * Familiarity with supply chain processes, shipping terms, and documentation. * Technical Proficiency * Experience with ERP systems (e.g., SAP) or CRM tools, as well as proficiency in Excel and other office applications. * Problem-Solving Abilities * Quick thinking and adaptability to resolve issues efficiently. * Attention to Detail * Accurate order entry and tracking are critical for seamless operations. Job Offer Growth Opportunities * This role provides a strong foundation for moving into leadership roles in customer service, logistics, or operations management. * Exposure to the company's mission and innovative products can also open doors to specialized roles within the healthcare technology field.
企業について（社風など）	The client is global company that specializes in developing, manufacturing, and distributing products and solutions for healthcare education, training, and emergency care. Founded in 1940 and headquartered in Stavanger, Norway, the company has a strong focus on improving patient outcomes and saving lives through innovative technology and collaboration with healthcare organizations worldwide.
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ネイティヴレベル
年収	日本・円 400万円〜 600万円