更新日 2025-03-22
掲載開始日 2025-03-22

Call Center Manager - Tokyo

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	IT関連（その他） - その他
業種	その他IT関連
勤務地	アジア日本東京都
仕事内容	As a Customer Service Manager, you will oversee outsourced call centers, manage customer issues, and lead a team to ensure exceptional service. You'll collaborate across departments to improve processes and shape customer service offerings, with potential for global impact. Description * Oversee outsourced call centers and manage customer service operations. * Lead and support a small team to resolve customer inquiries and issues. * Collaborate with cross-functional departments to enhance customer service processes. * Drive improvements for call centers, repair centers, and overall customer experience. * Shape new service offerings and support business growth in Japan and beyond. Profile * Proven experience in people management within BPO/contact centers. * Background in the hardware or manufacturing industry. * Strong problem-solving and customer service skills. * Ability to manage and optimize customer service operations. * Experience collaborating with internal teams to improve service delivery. * Native-level in Japanese and Fluency in English Job Offer Salary: Up to 12M JPY + 15% incentive ・ Location: Tokyo 23 wards ・ Work Hours: Monday-Friday, 9 AM - 6 PM (Flexible work arrangement, work from home as much as you want) Benefits ・ Flexible Work Arrangement: Work from home every day if you wish. Office is available if preferred ・ Welcome Gift: New hires receive the latest product for free and can purchase products at a discounted rate ・ Defined Contribution (DC) Plan: Eligible ・ Paid Holidays: o First Year - 10 days (depending on start date) o Second Year - 11 days, increasing by 1 day per year thereafter o Special Leave - 1 paid holiday for your birthday ・ Summer Vacation: 3 days (available from July to the end of October) ・ Standard Japanese Benefits: Includes transportation allowance, healthcare, pension, and other statutory benefits To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について（社風など）	We are a leading company in the robotics industry, known for innovation and top-tier products.
英語能力	流暢 (TOEIC 865点以上)
日本語能力	ネイティヴレベル
年収	日本・円 1000万円〜 1200万円