CS Aftersales Manager for Luxury Retail Brand | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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更新日 2025-02-18
掲載開始日 2025-02-18

CS Aftersales Manager for Luxury Retail Brand

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - その他
業種	高級消費財
勤務地	アジア日本東京都
仕事内容	The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers. Description The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers. Main responsibilities include: * Systematization, efficiency improvement and related project management * Implementation and maintenance of after-sales service policies * Communicating with HQ abroad * Planning and implementation of technical and quality control training for store staff Profile A successful CS Manager candidate should have: * A strong background in customer service management within the Retail industry * Manager experience in customer service * Experienced in customer service aftersales * High business level of Japanese * An interest in the luxury retail industry is required Job Offer * A supportive and professional work environment in the heart of Tokyo * Opportunities for career growth within the industry * Possibility of internal transfers and potential moves within APAC This is a fantastic opportunity for a seasoned customer service professional to further their career in a large and respected organization. We encourage interested applicants to apply today. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	This opportunity is with a highly respected, large organization within the retail industry. Known for its commitment to excellence and a strong presence in the market, the company prides itself on its high standards of customer service and quality products.
応募条件	A successful CS Manager candidate should have: ・ A strong background in customer service management within the Retail industry ・ Manager experience in customer service ・ Experienced in customer service aftersales ・ High business level of Japanese ・ An interest in the luxury retail industry is required
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	流暢（日本語能力試験1級又はN1)
年収	日本・円 700万円〜 900万円