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Polish Language Customer Support | ZenGroup株式会社の求人詳細

求人検索

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企業名

ZenGroup株式会社

職種
ZenGroup株式会社
カスタマーサービス - カスタマーサービス/カスタマーサポート
カスタマーサービス - コールセンター管理/オペレータ管理/スーパーバイザー
流通・小売/消費財/ファッション - 店舗管理/店舗開発/スーパーバイザー/エリアマネジャー
業種 流通・小売
勤務地 アジア 日本 大阪府 大阪市

仕事内容 ◆Duties Include
・Responding to customer inquiries
・Coordinating with different teams and departments (when necessary) to answer customer questions and solve customer problems
・Supervising part-time operators
・Other related tasks(Translation, etc.)

◆Example Day at Work
9~10 Morning routine: Get coffee, greet other employees in the office, check personal tasks
or internal company messages from the day before.
10~12 Catch up: Handle outstanding inquiries that came in overnight from Polish speaking
customers
12~13 Lunch Break (Enjoy eating outside the office or bring lunch to eat in ZenGroup's
cafeteria space)
13~14 Task Collaboration: Contact logistic center or export team regarding inquiries about outstanding shipments. Help other departments with minor tasks like translations for web banners when needed.
14~17 Focus block: Continue handling questions and concerns from Polish-speaking customers or answer inquiries in other languages eg. English
17~18 Wrap up: Clean up your work space, Check for any remaining urgent tasks, and answer any questions before going home for the day.
企業について
(社風など)
<About Us>
◆Who We Are
We are ZenGroup, a global e-commerce company based in Osaka serving customers all
around the world. We are a diverse team representing over 30 nationalities, 6 continents,
and providing our services to the world in 19 languages.
◆Company Overview
ZenGroup Inc. is composed of five divisions:
・ZenMarket, a proxy buying service for Japanese products unavailable overseas
・ZenPlus, a cross-border e-commerce Mall selling Japanese goods internationally
・ZenPop, a subscription service delivering Japanese stationery items worldwide
・ZenPromo, a one-stop solution for Japanese companies seeking to expand abroad,
offering services from marketing to shipping
・ZenStudio, our new creative agency specializing in web design, photo and video production, social media, and graphic design
Through all our services, we aim to showcase the best of Japan globally and capture 20% of the world’s cross-border e-commerce sales!

◆Why We Are Hiring
・Towards the end of 2024, we experienced a surge in traffic and purchases of Japanese products, driving significant market growth for the Polish language version of ZenMarket. As our customer base across all language versions continues to expand, the demand on our support team has also increased, with a growing number of inquiries from Polish-speaking customers. To maintain our high standards of service and provide a seamless experience, we are hiring a native Polish speaker eager to build a career in online customer support.
We are looking for a Polish-speaking Customer Support Specialist who can elevate customer satisfaction and contribute to our team's continued success. Join our international team of support professionals and take your career to the next level by utilizing your trilingual skills in a dynamic, global environment.
勤務時間 ・9:15 ~ 18:15
※Flextime allowed after training is completed
・Shift Schedule
・Two days off per week
・Year-end and new years holidays
・26 paid days off per year (Increases year over year)
応募条件 ◆Personality
・Independent Mindset: A self-starter with strong communication skills, prior office experience, and a positive attitude towards their work.
・Team Oriented: Someone who values teamwork and recognizes the importance of collaboration in achieving shared goals.
・Computer Savvy: Someone comfortable using computers for work-related tasks and eager to learn new skills and software to improve efficiency.
・Global Perspective: Someone who enjoys working in a professional setting with individuals of diverse ages and nationalities.

◆Must-Have Skills
・Native level Polish
・Business Level Japanese(JLPT N2 or higher)
・Business Level English (TOEIC 800 or above)

◆Preferred Skills
・Translation Experience
・Experience working in small to medium-sized companies
・Experience working in e-commerce companies or working as customer support
・Basic knowledge of HTML
・Other language skills

1Resume Screening (1-3 days)

2 First interview - HR team (60mins) + 7-question Logic test (30mins), Customer support test (45mins)
※Logic test excluded for online interviews
↓ 
3Second interview - Customer support team (60mins) + Translation test (30mins)
※In the case of first interviews being online, logic test will be conducted

4Third interview with HR team (60-90mins) + Company culture test ( 2 days)

Hiring Decision
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
ポーランド語能力 ネイティヴレベル
年収 日本・円 350万円 以上   
給与に関する説明 ・¥250,000~ per month(Based on previous experience and ability)
・Bonus twice a year (June and December)

◆Benefits
・Raise once per year
・Transportation Allowance (Up to 30,000 per month)
・Overtime Pay (Paid by the minute)
・Complete social insurance (workers' compensation, employment, health, welfare pension)
・Business casual dress code(No suit required)
・Qualification acquisition support system
・Training system (job-specific, level-specific training)
・In-house club activities (karaoke, day camps, etc.)
・Monthly company events
・Free tea and coffee
・Maternity and Paternity leave
・Relocation Allowance: ¥100,000 available for applicants relocating to Osaka from outside the Kansai region.
休日 ・Two days off per week
・Year-end and new years holidays
・26 paid days off per year (Increases year over year)
契約期間 ・Permanent employee (Full Time)
※ Probationary period of 3 months
・On-site work (Remote Work not available)
最寄り駅 Osaka Prefecture, Chuo-ku, Osaka City

Sakaisuji Honmachi Station

5 minutes walk
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