更新日 2025-01-02
掲載開始日 2025-01-02

Client Service Advisor - Luxury Retail up to 6M JPY

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	高級消費財
勤務地	アジア日本東京都
仕事内容	As a Client Service Advisor, you will be an integral part of our luxury retail team, responsible for delivering unparalleled customer service, upselling, and providing expert consultation to our esteemed clientele. Description Responsibilities include: 1 Customer Service Excellence: Provide a seamless and personalized customer experience by understanding and anticipating the needs of our clients. 2 Upselling and Cross-selling: Utilize your sales skills to identify opportunities for upselling and cross-selling, enhancing the overall shopping experience. 3 Product Knowledge: Develop an in-depth understanding of our luxury products to provide informed recommendations and advice to clients. 4 Relationship Building: Cultivate and maintain strong relationships with clients to foster loyalty and repeat business. 5 Problem Resolution: Address client concerns and resolve issues promptly, ensuring a positive resolution and maintaining customer satisfaction. 6 Team Collaboration: Collaborate with colleagues across departments to ensure a cohesive and integrated approach to customer service and sales. Profile * Experience: Previous customer service or sales experience in the luxury retail industry is essential. * Communication Skills: Exceptional verbal and written communication skills in both English and Japanese. * Sales Acumen: Proven ability to upsell and cross-sell luxury products, meeting and exceeding sales targets. * Professionalism: Impeccable presentation and professionalism that aligns with our luxury brand. * Cultural Sensitivity: A deep understanding of and appreciation for Japanese culture, along with the ability to work effectively in a diverse team environment. * Location: Must be amenable to working in the Tokyo office on a daily basis. * Native Level in Japanese and fluent in English Job Offer * Promising career progression * Salary up to 6M base +_ 10% incentive (performance based) * Exposure to different facets of the business To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について（社風など）	Most famous Luxury brand.
英語能力	流暢 (TOEIC 865点以上)
日本語能力	ネイティヴレベル
年収	日本・円 450万円〜 600万円