Client Service Advisor for Fashion Retail Brand | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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更新日 2024-09-13
掲載開始日 2024-09-13

Client Service Advisor for Fashion Retail Brand

人材紹介
スタッフレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	ファッション・アパレル・アクセサリー関連
勤務地	アジア日本東京都
仕事内容	As the Client Service Center Advisor, you will be an ambassador of the Brand and be responsible for answering all incoming contacts from customers via phone, email, and ensure that you develop a loyal client base. Description As the Client Service Center Advisor, you will be an ambassador of the Brand and be responsible for answering all incoming contacts from customers via phone, email, and ensure that you develop a loyal client base. The main responsibilities involve: * Ensure customers are provided with an accurate, professional and timely responses * Handing calls and emails from clients (regarding online shopping orders, change requests, Repair requests, etc.) * Resolve customer complaints (digital and retail, after-sales service complaints, return processing, etc.) with the aim of customer satisfaction and conversion * Advise and propose a personalized service based on your expertise on the collections and categories of products of the brand Note: 10:00 - 20:00 shift work, includes weekends and national holidays Profile The Team is looking for Customer Support oriented candidates with a strong passion for the industry. The be able to succeed, candidates will present the following qualifications: Solid experience in customer service * Team development experience would be a plus * Professional and friendly approach to customer service, passionate about creating a loyal client base * Experienced and comfortable with all basic computer skills and applications (microsoft office, etc.) * Native level of Japanese language with professional level of Keigo * Business level of English Job Offer * Career progression opportunities to Senior positions * Possibility of internal transfers * Great company provided-benefits To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	Our client is one of the most iconic luxury brands in the world.
応募条件	The Team is looking for Customer Support oriented candidates with a strong passion for the industry. The be able to succeed, candidates will present the following qualifications: - Solid experience in customer service - Team development experience would be a plus - Professional and friendly approach to customer service, passionate about creating a loyal client base - Experienced and comfortable with all basic computer skills and applications (microsoft office, etc.) - Native level of Japanese language with professional level of Keigo - Business level of English
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	流暢（日本語能力試験1級又はN1)
年収	日本・円 400万円〜 600万円