【ヘルプデスクチームリーダー】外資系ITコンサルティング | 合同会社Amaris Japan/Godo Kaisha Amaris Japanの求人詳細

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更新日 2022-08-03
掲載開始日 2022-08-03

【ヘルプデスクチームリーダー】外資系ITコンサルティング

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企業名	合同会社Amaris Japan/Godo Kaisha Amaris Japan
職種	IT関連（その他） - IT　ヘルプデスク IT関連（オープン・WEB系） - テックリード/リードエンジニアコンサルティング - ITコンサルティング（その他）
業種	その他コンサルティング
勤務地	アジア日本東京都
仕事内容	【Role & Responsabilities / 業務内容】 ▪ Is responsible for the operational management of the Service Centre (coordination, management of action plans, allocation, prioritization, invoicing, etc.). He/she monitors the project in order to detect deviations and implement an action plan if necessary ▪ Is responsible for the operational management of the schedule, the workload plan and the commitment of resources: The role is responsible for the management of holidays and absences while respecting the project's planning commitments, and for organising back-up plans in the event of peak workloads. ▪ Ensures the technical supervision of the team, possibly with the support of referents: Monitoring of the project resources' skills matrices, forecasting of training plans and projection of developments to be carried out, Organisation of the versatility of know-how ▪ Consolidates continuous improvement proposals from the production team ▪ The team's first level of technical escalation. His experience allows him to have the necessary hindsight to unlock complex situations and he does everything possible to ensure the level of service expected by the Customer. ▪ Ensure the follow-up of actions under the responsibility of the consultants. As a technical referent, he ensures the support of his colleagues if necessary. ▪ Produce like the rest of the team but takes care of the most complex tasks.
企業について（社風など）	Amaris is an independent technology consulting firm providing guidance and solutions to businesses. It gathers more than 6,000 people across 5 continents and more than 60 countries. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade. Our experts engage across all sectors ranging from financial services and transportation to healthcare and technology. 【Why Us? / Amarisを選ぶ理由】 • Be part of an international, multicultural environment of 6000 talented people over 60 countries and 5 continents • Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world • Explore opportunities to grow quickly with a tailor-made career path • Take advantage of over 500 training courses in our ACADEMY catalog • Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep • Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors • Unlock your full potential, both professionally and personally.
勤務時間	完全週休2日制 40時間勤務/週
応募条件	【Requirements / 必須条件】 • Experience in leading a team • Strong customer support skills • Native in Japanese is a must • Experience in supporting internal customers in IT (Infra & Application) • Good documentation skills • Motivation
英語能力	ビジネス会話 (TOEIC 735-860)
日本語能力	ネイティヴレベル
年収	日本・円 500万円〜 700万円
給与に関する説明	社会保険完備交通費全給教育研修
休日	完全週休2日制有給休暇慶弔休暇育児休暇傷病休暇
契約期間	アマリス正社員
最寄り駅	表参道六本木アークヒルズ