Commercial opportunity with Global Financial Services | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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更新日 2022-08-01
掲載開始日 2022-08-01

Commercial opportunity with Global Financial Services

  • 人材紹介
  • スタッフレベル
この求人の
取扱い会社
マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名 会社名非公開
職種
マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
カスタマーサービス - カスタマーサービス/カスタマーサポート
金融/銀行/証券/投資 - クライアントサービス
業種 クレジット・信販
勤務地 アジア 日本 東京都

仕事内容 This role is responsible for handling customer inquiries by phone and resolving them within SLA timeframe. This person is responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to problems in a timely manner. This person will work independently and efficiently to achieve high levels of productivity while ensuring best business practices are being utilized.


Description

* Act as liaison between clients and Operations for problem identification and resolution.
* Maintain client satisfaction by responding to and resolving problems quickly, focusing on First Touch Resolution
* Ensure that the cases are resolved within predefined standard turnaround time.
* Exhibit exceptional follow up skills through direct communication with business partners and clients via multiple communication channels which include outbound calls and emails.


Profile

-Ideally call center background
-Financial services background is a plus
-Able to work well in a team
-Effective communicator in both Business English and Business Japanese


Job Offer

* Excellent start-up environment with an established organization. An opportunity to be part of their growth and developemnt
* Career growth opportunities within the department as well as other business unit's within the greater organization
* Competitive salary package and benefits
企業について
(社風など)
My client is a global Financial Services Institution which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Their Commercial Cards business provides Travel, Purchase and Virtual cards solutions to institutional clients, including corporations, financial institutions, and public sector entities.
英語能力 日常会話(TOEIC 475-730)
日本語能力 ネイティヴレベル
年収 日本・円 400万円 〜 600万円   
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マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.

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Commercial opportunity with Global Financial Services

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