【ITサポート・デスクトップエンジニア】 業務拡大により、若干名の募集となります! 未経験・新卒・第二新卒から経験者まで幅広く選考中! | 株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.の求人詳細

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更新日 2022-05-06
掲載開始日 2022-05-06

【ITサポート・デスクトップエンジニア】 業務拡大により、若干名の募集となります! 未経験・新卒・第二新卒から経験者まで幅広く選考中!

  • 直接採用
  • スタッフレベル
  • 女性が活躍
  • 年間休日120日以上
  • 年末年始休暇
  • オンライン面接
  • 事業拡大
  • 多国籍社員活躍中
  • 英語を活かせる
  • 外資系企業
  • シニア層歓迎
  • 経験者優遇
企業名

株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.

職種
株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.
IT関連(その他) - カスタマーサポートエンジニア
IT関連(その他) - IT ヘルプデスク
その他の職種 - 新卒&未経験者
業種 ITコンサルティング
勤務地 アジア 日本 東京都
アジア 日本 埼玉県
アジア 日本 栃木県
仕事内容 HCLはICTサービスを提供するグローバル企業です。ビジネス拡大のため、ITサポートエンジニアを若干名採用しています。

関連した業務の経験者、ビジネス英語対応ができる方、歓迎いたします。

主な業務内容は、デスクトップ、アプリケーション等の障害対応となります。日本で制限なく就業できるご経験者からのご応募お待ちしております!

HCL Technologies is a Global IT company with presence across 43 countries, with over 100,000 employees worldwide & $10 billion revenue.

Currently we're hiring Bilingual IT Support Engineer to help with technical troubleshooting/ support for client.

Do you want to leverage your technical knowledge/experience and join our subject matter expert team?

This is a great opportunity to join HCL family to advance your career in a dynamic service delivery and business model!

We welcome candidates who are already working in Japan who don't have restrictions to work full time!

【General Job Description Responsibility】*It may vary slightly depends on the project


Provisioning of Desktop Support Engineer who’s competent to Provide Executive Support for VIP users, act as Single Point of Contact (SPOC) interface between customer business leadership, HCL cross functional towers. Strong Technical support skills & Communication skills (both written & spoken).


Technical Support includes installation and Troubleshooting of all End User Equipments including Corporate mobile devices and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.


(a) Desk side engineer for technical support for customers and their networked computers and peripherals


(b) Interface with multiple levels of end users, management, VIPs and technical staff 


(c) First point of Escalation


Duties include (but not limited too)

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), BlackBerrys, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
VIP Support
SPOC for business leaders & HCL Functional Teams
Deskside engineer would be performing proactive systems/ devices check regularly before manufacturing plant start
IMACD function including installation and decommission
Backing up and restoring user data, settings and associated systems administration activities
Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
Assist on Incident and Problem management activities
Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed
Recommends and/or performs upgrades on systems to ensure longevity
Works with procurement staff to purchase hardware and software
Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labour and incidental travel expenses shall be funded by HCL (e.g. meals, travel, and lodging) in accordance with the Agreement
Be available for On-call support on need basis & as business demands
Adhere to ticket response and resolution SLA’s as agreed upon with the customer
Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Capabilities Requisites:

Experience in the field or in a related area
Technicians to be bilingual (English and Japanese)
Have good knowledge on Hands and Feet
Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
Strong Microsoft Operating System installation and troubleshooting skills
MAC Operating System installation and troubleshooting skills
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
Broad experience of IT with basic understanding of  Networks, Servers and Telecoms
Strong Customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Strong written and verbal communication skills
Be detail oriented and self-motivating
Experience including remote control of PCs and video conferencing knowledge
Background security check consent
A Brief Comment from Recruiter:

HCL Japan team is growing! This position will be for entry to juinor/ mid-career level candidates. We look forward to your application!

3 Steps Till Hire:
1. Apply
2. Interviews (online mostly, 2-3 times with business team and HR)
3. Offer -> Background check -> Join

Selected candidates will hear from us roughly in 5 business days.
It generally takes a few weeks till hiring process completes to offer!

Perks and Benefits
Employment offered by HCL Japan
Please ask for more details at the time of selection
Competitive salary package (to be discussed/ decided at the time of selection)
HCL is an equal opportunity employer

Candidate Data Privacy Notice
https://www.hcltech.com/candidate-privacy-notice
企業について
(社風など)
主な事業内容 エンジニアリング開発サービス
ソフトウェア設計・開発・保守サービス
インフラサービス
アウトソーシング・サービス
IT・業務コンサルティング
その他これらに関する一切の事業


HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around digital, IoT, cloud, automation, cybersecurity, analytics, infrastructure management, and engineering services, among others. With a worldwide network of R&D, innovation labs and delivery centers, and 143,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

【Measures against passive smoking】
Designated smoking area mostly outside the office building
勤務時間 9AM -6PM
基本就業時間、1時間のお昼休みあり
現場により多少変動の可能性あり
応募条件 上記ご参照ください

関連した職務経験をお持ちの方

高いコミュニケーション力・対人スキルを有し、指示に従って自発的に、またチームで仕事を進めることができる方

チームワークを重視して働ける方

ビジネスレベルの日本語、コミュニケーションができるビジネスレベル程度の英語力をお持ちの方(読解、筆記、会話)

ご本人のご同意のもと、入社前にバックグラウンドチェックを行っております

内定時に詳細をご案内しております

上記年収は想定レンジとなり、実際のご経験・ご希望等を考慮し総合的に決定しております

新卒・第二新卒の方の場合、年収ベースで360万円程度となります
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 350万円 〜 650万円   
給与に関する説明 社会保険完備
保養施設
教育研修
交通費別途支給なし(給与に組み込まれる体系となっています)
上記年収(変動制ボーナス含む)は参照レンジとなり、経験やポジション等により決定、内定時に詳細をご説明いたします
休日 週休2日制(土・日・祝祭日)
有給休暇
慶弔休暇
育児休暇
傷病休暇

Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
契約期間 正社員
最寄り駅 都内(新宿、赤坂、渋谷等)
埼玉 上尾エリア
大阪 北浜駅寄り徒歩圏内
栃木 土間エリア
神戸 三宮エリア

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【ITサポート・デスクトップエンジニア】 業務拡大により、若干名の募集となります! 未経験・新卒・第二新卒から経験者まで幅広く選考中!

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