【カスタマーテクニカルマネージャー】IPネットワーク | 合同会社Amaris Japan/Godo Kaisha Amaris Japanの求人詳細

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更新日 2021-12-24
掲載開始日 2021-11-30

【カスタマーテクニカルマネージャー】IPネットワーク

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企業名

合同会社Amaris Japan/Godo Kaisha Amaris Japan

職種
合同会社Amaris Japan/Godo Kaisha Amaris Japan
IT関連(その他) - プロジェクトマネージャー
IT関連(インフラ系) - ネットワークエンジニア
コンサルティング - ITコンサルティング(その他)
業種 通信・情報サービス関連
勤務地 アジア 日本 東京都
アジア 日本 神奈川県
仕事内容 【Role & Responsabilities / 業務内容】

• Managing the relationship with the assigned customer
• Clear understanding of technology, customer network architecture, customer installed base and performance
• Periodic technical review meetings with the customer teams
• Prioritize/recognize/flag hot tickets. Manage customer expectations and priorities and ensure information flow/updates are received by the customer
• Crisis and outage management
• Assist on complex issues resolution, supporting e2e technical support teams with the detailed network knowledge, impact of the problem, customer perception, etc
• Lead conference calls with internal teams and customers to address technical issues
• Maintain customer satisfaction by building trusted relationships with customers, managing conflict resolution, and assisting in providing services fully compliant with the SLA.
• Network touch process adherence to secure live network activities in support for the project and lead for maintenance
• Evolution and focus on new technologies and complex solution support to act as IP Networks technical support SPOC for the assigned customer

【Technical Environment / 技術環境】

• Routing, switching & cloud.
• IP/MPLS Protocols such as BGP, OSPF, ISIS, VRRP, LDP, RSVP-TE
• L2 & L3 services using – VPLS / MP-BGP and EVPN / VxLAN
• L2 and L3 based VPNs
• Linux Operating Systems, including Red Hat, CentOS, and Debian
企業について
(社風など)
Amaris is an independent technology consulting firm providing guidance and solutions to businesses.
It gathers more than 6,000 people across 5 continents and more than 60 countries.

With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade.
Our experts engage across all sectors ranging from financial services and transportation to healthcare and technology.

【Why Us? / Amarisを選ぶ理由】

• Be part of an international, multicultural environment of 6000 talented people over 60 countries and 5 continents
• Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world
• Explore opportunities to grow quickly with a tailor-made career path
• Take advantage of over 500 training courses in our ACADEMY catalog
• Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep
• Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors
• Unlock your full potential, both professionally and personally.
勤務時間 完全週休2日制(土・日・祝祭日)
40時間勤務/週
応募条件 【Requirements / 必須条件】

• Fluency in Japanese & English is a must
• Strong experience in IP data networking
• Strong IP network troubleshooting skills
• 5 or more years experience in a role requiring understanding, designing, and Implementing IP Routing technologies and networking protocols

【Preferred Skills / 理想の人物像】

• Industry leading certifications like SRA, CCIE, JNIE, ASRA, RH Openstack would be a plus
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 流暢(日本語能力試験1級又はN1)
年収 経験と能力に基づく   
給与に関する説明 社会保険完備
教育研修
休日 完全週休2日制(土・日・祝祭日)
有給休暇
慶弔休暇
育児休暇
傷病休暇
契約期間 アマリス正社員
最寄り駅 東京ビッグサイト駅
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