Customer Service Team Leader - Japanese/ English | Simplicity V8 Hong Kong Limitedの求人詳細


キービジュアル キービジュアル
更新日 2021-11-10
掲載開始日 2021-11-10

Customer Service Team Leader - Japanese/ English

  • 直接採用
  • シニアレベル
  • 賞与
  • ワークライフバランス
  • フレックスタイム制
  • 完全週休2日制
  • 地域活性化事業
  • 多国籍社員活躍中
  • 上場企業
  • 急募
  • 急成長企業
  • 日系グローバル企業

Simplicity V8 Hong Kong Limited

Simplicity V8 Hong Kong Limited
カスタマーサービス - カスタマーサービス/カスタマーサポート
エグゼクティブ/経営 - 管理職(営業/企画系)
カスタマーサービス - その他
業種 ゲーム関連
勤務地 アジア 香港
ヨーロッパ マルタ
仕事内容 The Customer Service Team Leader reports to the Customer Service Manager - Japan

Duties and responsibilities
• Ensure that more complex customer issues are followed up and resolved in a timely manner / provide first line escalation support
• Facilitate resolutions to customer queries and issues brought forward while actively striving to achieve a “one correct answer” across all channels
• Conduct induction training for new joiners in an informative and motivational fashion
• Keep induction training material / modules updated
• Show innovation by constantly improving the training program and tailoring it to the needs of the company and new joiners
• Be the first point of contact for the Customer Care Agents
• Contribute to the ongoing improvement of the Customer Care team’s performance
• Partake in the hiring process of new Customer Care Agents
• Partake in the development and quality of the Customer Care Agents
• Actively pursuit and sharing of customer knowledge
• Support and leverage our Customer Care infrastructure
• Partake in the planning of customer engagement initiatives
• Implement everyday improvement
• Participate in quarterly assessments whereby various projects will be discussed and assigned

The above duties should give an overall picture of the employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list, additional, related, duties may be assigned by the manager in line with business exigencies and continuity.
Simplicity V8 HK LTD is a service provider to Gamesys, a Bally’s Corporation company. Gamesys forms part of one of the world’s leading entertainment providers with tens of millions of players and thousands of employees across the globe.

Take a look at our Gamesys brands & sites - Virgin, Jackpotjoy, Vera&John, Monopoly - they’re some of the best-known names in our industry. Join us and you’ll be joining a big, international group with some great brands and an exciting future. You’ll feel part of one global family, working with smart people, and delivering a great experience for our players. There’s one thing we expect from you, over and above everything else. Be yourself!‘’
勤務時間 Start from 09:30-10:30 to 18:30-19:30
5 days work on shift
応募条件 Must:
• Native level Japanese, fluent English
• Bachelor or higher educational degree
• Strong leadership skill
• Analytical and detailed oriented
• 2-3 years managerial experience
• Ambitious, goals-oriented, organized, proactive, communicative, big-picture view

• 2-3 years Customer Support experience
• International experience and mindset
• Good Excel & PPT skills
• Solid understanding of the psychology behind consumer behavior
英語能力 流暢 (TOEIC 865点以上)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   
給与に関する説明 • Discretionary bonus (depending on company and individual performance)
• Medical insurance
• Physical activities allowance
• Annual body check plan
• Annual leaves start from 15days (Max 20days)
休日 Mon-Sun work on Shift, 2 days off per week
契約期間 Permanent contract
3 Months probation
最寄り駅 Wan Chai, Hong Kong

Customer Service Team Leader - Japanese/ English