Customer Service Supervisor- 90% English | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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キービジュアル キービジュアル
更新日 2021-07-14
掲載開始日 2021-07-14

Customer Service Supervisor- 90% English

  • 人材紹介
  • スタッフレベル
この求人の
取扱い会社
マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名 会社名非公開
職種
マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
カスタマーサービス - コールセンター管理/オペレータ管理/スーパーバイザー
業種 その他IT関連
勤務地 アジア 日本 東京都

仕事内容 We are looking for an experienced Customer Service Supervisor to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.


Description

* Improve customer service experience, create engaged customers and facilitate organic growth

* Take ownership of customers issues and follow problems through to resolution

* Set a clear mission and deploy strategies focused towards that mission

* Develop service procedures, policies and standards

* Keep accurate records and document customer service actions and discussions

* Analyse statistics and compile accurate reports

* Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

* Keep ahead of industry's developments and apply best practices to areas of improvement

* Control resources and utilise assets to achieve qualitative and quantitative targets

* Adhere to and manage the approved budget


Profile

* Proven working experience as a Customer Service Manager

* Experience in providing customer service support

* Excellent knowledge of management methods and techniques

* Proficiency in English, Native Level in Japanese

* Working knowledge of customer service software, databases and tools

* Awareness of industry's latest technology trends and applications

* Ability to think strategically and to lead

* Strong client-facing and communication skills

* Advanced troubleshooting and multi-tasking skills

* Customer service orientation


Job Offer

* Competitive salary package and benefits
* Work for multinational environment
* Work-life-balance


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.
企業について
(社風など)
Multinational Telecom Company
英語能力 流暢 (TOEIC 865点以上)
日本語能力 ネイティヴレベル
年収 日本・円 600万円 〜 800万円   
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